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Job Details

2020-16321 -

Senior/Principal Product Manager, QuickBooks Live New Services

Location(s): Mountain View, California
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Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

Overview

Come join the QuickBooks Live Product team as the leader of New Services for our Live platform! QuickBooks Live connects small businesses to virtual experts, creating a partnership that ensures small-business businesses (SMBs) get the best help they need to start, run, and grow their businesses. We’re specifically looking for a Product Manager to help define the portfolio of future Live services for our Small Business and Self Employed (SE) customers.  Your role is to develop awesome new Live experiences that help business owners around the world feel empowered and confident. 

In this role, you will be driving innovative end to end experiments to help define the next areas of growth for QuickBooks Live.  This role will spearhead the discovery of new Live services by understanding the external trends in the SMB and SE landscape and specifically evaluate the growing need and opportunities for virtual services. This discovery team will be tasked with uncovering the key pain points the businesses face and then designing experiments with possible Live experiences to solve them.  You will lead a cross-functional team, aka “discovery pod” consisting of designers, engineers, and our services partners to craft lean experiments testing the key leap of faith assumptions either in or outside the Intuit ecosystem and building initial prototypes of our futures services for both customer and expert. 

We are looking for candidates who have deep product management experience, strong customer empathy, a bias for action, excellent execution capability, and strategic vision. Be prepared to stretch yourself by leading multiple high impact, high visibility initiatives!

What you'll bring

  • 7 or more years designing and delivering world-class products and consumer product experiences in a Product Management role in experiment-driven, data-informed, iterative development environments
  • Fintech and startup experience a plus
  • Proven ability to develop and champion a product vision, strategy, and roadmap for a product area in support of customer needs and company objectives
  • Skilled in customer discovery and customer development methods; proven success in identifying internal/external customer needs and corresponding opportunities
  • Technically conversant and forward thinking, ideally in areas of data science, machine learning, and knowledge engineering
  • Skilled in evaluating the competitive landscape, identifying compelling solutions, analyzing technologies, and assessing the importance of emerging tools and platforms
  • Able to leverage business insights and analytics to ensure cross-functional alignment and help teams drive strategic partnerships and new investments forward
  • Highly effective as both a senior individual contributor and experienced in coaching/developing others
  • Deep customer empathy and curiosity that’s paired with knowledge of how to gather and synthesize consumer needs; knowledge of the financial mindset of everyday Americans is a plus
  • Proven ability to connect and collaborate with product, UX, and engineering teams and strategic partners and ‘translate’ between them
  • Excellent leadership and interpersonal skills; ability to persuade, communicate the vision and motivate people at every level; collaborative working style
  • Strategic mindset; comfort with ambiguity; focus on quality and results
  • Strong EQ and leadership skills; excellent analytical and quantitative abilities; proficiency in product analytics, testing methodologies and data-backed decision processes
  • Passion for helping to improve the lives of our small business customers; knowledge of the financial mindset of everyday Americans is a plus
  • Undergraduate degree in computer science, electrical engineering or a related technical discipline; MBA is a plus

How you will lead

  • Collaborate closely with our strategic partners, senior business leaders, and senior product leaders to define the vision, strategy, and multi-quarter offering roadmap for QuickBooks Live new services
  • Be data driven; deeply understand the customer problem via experiments, and talking to potential Live experts; measure practices and outcomes; understand the market trends and competitive landscape
  • Drive new product/service experiences from beginning to end framed with clear leap of faith assumptions, product ideas, user value, and benefits to end users and experts  
  • Build, lead, and grow a cross-functional discovery pod; plan and conduct experiments to validate solution ideas; challenge the status quo
  • Champion the validated offering prototypes with internal stakeholders and cross-functional groups to secure buy-in for execution to the roadmap
  • Be bold and be entrepreneurial; foster a culture of innovation and impact
  • Communicate effectively, collaborate, and have a bias towards action
  • Share knowledge, mentor others; be a product evangelist
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"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
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"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
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"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
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"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Carl Intuit employee
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

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