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Senior Product Designer
Location(s): Mountain View, CaliforniaCompany Overview
Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
If you’ve ever freelanced, you’ve no doubt spent hours with a spreadsheet or post-it playing the frustrating game of managing cash flow: coordinating your money coming in with your money going out, trying to see how much you actually have to spend, and scrambling to fill the gap if you’re about to run out.
The QuickBooks Money team is on a mission to put small businesses in complete control of their money. Working with teams across Intuit, we’re bringing customer insights, data science, and machine learning together to create financial products and tools across small business payments, banking, and lending. Our goal is to automate money management so business owners never have to worry about it.
In this role, you’ll be responsible for determining and delivering the seamless and scalable experiences for how small businesses unlock the ability to take payments, get capital, access banking, and pay their employees through QuickBooks. You’ll have a direct impact on all small businesses who decide to run their business with our product, and you’ll flex your leadership and strategic skills by determining how these offerings will come together holistically. In addition, you’ll work closely with a design lead to determine how these features are offered across all of Intuit’s money movement products, beyond QuickBooks.
Qualifications
- Full-stack design craft
- Fluent in design thinking to develop creative solutions that meet customer and business outcomes
- Expertise in rapid prototyping and lean experimentation
- Ability to define and drive quantitative and / or qualitative customer studies to deliver insights
- Strong bias for influencing through sketching, frameworks, prototypes, and design provocations, coupled with the ability to think and synthesize on your feet
- Deep experience shipping products across platforms
- Attention to detail, accountability to test and review implementation
- Proven proficiency navigating product complexity to deliver seamless product experiences with quality and speed
- Fluent in Figma, working knowledge of Illustrator, Principle
- Experience delivering consumer experiences that involve complex flows, end to end in both responsive web experiences and native mobile applications
○ Experience in fintech, payments, or financial services is a huge bonus
- Apply Customer Driven Innovation best practices to deliver customer backed solutions that strike a balance of scope, time, and complexity
- Communication and partnership: Hunger for intensity and moving quickly in a high-performing, cross-functional product team
- Growth mindset, comfort with ambiguity in a highly matrixed organization, and the ability to stay calm under pressure and amid rapid change
Responsibilities
- Solve customer problems by synthesizing behavioral information and imagining things as they might be, not as they are
- Deliver user flow diagrams, interaction patterns, design specs, wireframes, mental models, information architecture, and prototypes using emotional design methods
- Participate in, and often lead, customer research with clear goals, a testable hypothesis, and learning plan
- Conceptualize a broad spectrum of ideas and then narrow based on experimentation and customer research
- Use visual frameworks and patterns based on brand guidelines
- Collaborate effectively with other designers, content strategists, product managers, product developers, marketers, and researchers
- Solicit feedback and contribute constructively to design reviews
- Advance a strong point of view, backed up by personal expertise, design rationale, customer data, and industry trends
- Work on multiple projects at one time, using strong communication skills to manage time and expectations appropriately

"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."

"It’s important to always strive for improvement, even if you’re already in a good place."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."

"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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Our culture and entrepreneurial spirit have earned us a spot on “Best Companies to Work For” lists year after year. Join us in our mission to power prosperity around the world.
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
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