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Job Details

2020-17550 -

Senior Product Manager, QuickBooks Live Expert-Small Business Communications

Location(s): Mountain View, California
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Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

Overview

Come join the QuickBooks Expert team as a senior product manager. At Intuit, our mission is to power prosperity around the world. There are over 800M small businesses and self-employed dreamers worldwide. They power the world economy and create the majority of the jobs. Yet, the odds are against them… managing their business is a challenge only a few survive. QuickBooks Live connects small businesses to virtual experts, creating a partnership that ensures small businesses get the best help they need to start, run, and grow their businesses. We are looking for an extraordinary senior product manager to join our mission to develop awesome new experiences to help our virtual experts seamlessly communicate and collect missing information from customers in order to deliver bookkeeping done right on time.

Every month 20% of customers’ books are not delivered on time because the virtual expert is waiting on key business-specific information and key documents. This is a key reason why many customers churn out of the service. To solve this problem, we’ll need to leverage automation where possible and where not possible, create frictionless experiences that prevent customers from feeling like they are doing work. As a senior product manager, you’ll lead the expert-small business communications product strategy and execution. You will be responsible for building a long-term, durable product vision and leading cross-functional teams across Intuit to make your vision into a reality.

This role lives within the QuickBooks Live Expert team - the epitome of a mission driven team. We are seeking a best-of-the-best senior product manager who exemplifies being high-energy, strategic, customer-obsessed, design-minded, charismatic, highly-communicative and dependable to join our ranks.

What you'll bring

  • 5-7 years designing and delivering world-class technology products in a Product Management role
  • Exceptional ability to gather insights from customers, data, research and industry trends and convert them into a compelling product vision and strategy
  • Ability to translate vision into a roadmap, prioritize a backlog and define product requirements
  • Experience with agile development and methodologies
  • Bias for action and experience with rapid testing
  • Effective influencer and communicator across teams and at all levels
  • Solid analytical skills & business judgment
  • Undergraduate degree in computer science, electrical engineering or a related technical discipline required; MBA preferred

How you will lead

  • Lead the expert-small business communications product strategy specific to unblocking the expert across Intuit.
  • You are the customer champion who deeply understands why experts are blocked today and what may be preventing the small businesses from responding.
  • Understand that you sit in the center of a cross functional universe that requires you to be joined at the hip with your small business team and automation team counterpart product managers and partner extremely closely with platform capability teams that include collaboration, notification, and mobile teams.
  • Effective in presenting, communicating, and managing expectations with senior leadership teams.
  • Sweats the technical details. Understand where it makes sense to leverage existing platform capabilities versus building and contributing back to the Intuit’s virtual expert platform (e.g., TurboTax Live) versus building experiences that are very unique and specific to QuickBooks Live.
  • Ability to solve for multiple customers. In addition to solving for our QuickBooks Live experts, you must determine how our features can be extended to support our 1M+ independent accountant partners, who experience many of the same pain points.
  • Demonstrated product management skills that include partnering with your cross-functional team of developers, designers, service delivery, analysts and researchers to:
    • Develop deep customer empathy and data insights
    • Define ideal state for product experiences
    • Break insights into hypotheses and run rapid tests
    • Craft roadmap and requirements to ship product at high speed
    • Define and own success metrics
    • Ruthlessly prioritize your team’s backlog
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"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Heather Intuit employee
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
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Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Carl at work
Carl Intuit employee
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

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