Senior Service Designer, Intuit Enterprise Suite

Job Overview

We are looking for a skilled Senior Service Designer to join our design team and focus on Intuit Enterprise Suite, our business management solution tailored for mid-market customers. This is a full-time position.

You will be responsible for leading multiple initiatives, designing and building complex end-to-end service experiences, and ensuring a cohesive service delivery that aligns with strategic business objectives and meets mid-market customer needs.

The ideal candidate will provide thought leadership on service design, executing projects that demonstrate a deep understanding of ecosystems, relationships between structures and behaviors, and scalable solutions.

Responsibilities

• Lead the scoping, planning, and delivery of large-scale service design projects, ensuring alignment with strategic business goals
• Design and iterate on comprehensive service blueprints and customer journey maps that consider both micro and macro perspectives
• Identify common patterns and behaviors across services, using this information to create durable and reusable solutions
• Employ strategic thinking to define a vision and horizons for projects, connecting tactical execution to broader business objectives
• Foster strong cross-functional relationships with the research and design teams and other units such product management and service delivery
• Champion the use of service design methodologies, embedding best practices, and adapting new methods for continuous improvement
• Contribute to our community of practice, helping junior service designers grow professionally and ensuring high-quality execution across projects

Qualifications

• Minimum of 5 years of professional experience in service design, customer research, product design, or a closely related field, or equivalent practical experience
• Bachelor’s or higher degree in Design, HCI, or related field, or equivalent practical experience
• A compelling portfolio that demonstrates expertise in designing scalable and effective service experiences
• Demonstrable experience with design thinking/human-centered design principles and methodologies
• Strong ability to lead end-to-end service design processes, including customer research, alignment workshops, and experience mapping
• Ability to facilitate workshops and co-creation sessions effectively, tailoring the facilitation style to a variety of audiences and needs
• Experience in managing multiple priorities, objectives, and stakeholders, with a proven track record in strategic project delivery
• Excellent leadership, communication, and presentation skills, with the ability to clearly articulate service design vision and strategies
• Proficiency in design and prototyping tools such as Figma and collaboration tools like Miro, Mural, or Figjam
• Comfortable working in a fast-paced, multi-faceted environment, able to keep track of multiple projects, and manage time efficiently

PREFERRED QUALIFICATIONS:

• A solid understanding of the software development lifecycle and project management principles
• Experience designing for mid-market or enterprise business and workforce management solutions across multiple products and services
• Experience with prompting and using AI capabilities to accelerate aspects of work