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Job Details

2020-16305 -

Senior Technical Program Manager

Location(s): Mountain View, California
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Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

Overview

The focus of the Data Success team is to drive end to end delivery and adoption for internal use case customers across Intuit Data Engineering capabilities.

The goal is to enable BUs and functional groups to create value from data in a self-serve capacity, to power use cases in production resulting in significant business impact.  The role requires deep customer empathy and the ability to work as a partner to business owners by helping navigate through any organizational, process or platform barriers to maximize adoption, business impact and derived value.

Unlike a PMO that sits with the platform or PD compatibility side, this role works across platform components on behalf of the customer.  Without this role, the internal customers would need to do this chasing down of individual platform components and stitch them together, while lacking the time, relationships and expertise to do so effectively and efficiently.

How you will lead

The mission of the Program Management function at Intuit is to: Accelerate change to maximize business outcomes. The Data Success PMO is a WITHIN A “PROGRAM” or “INITIATIVE” type PMO role, providing strong leadership to accelerate the execution and delivery of key use case initiatives which may span Curation, IEDM, the Foundational Data Architecture or Intuit. 

 

Traditional Intuit Program PMO duties:

  • Has a single comprehensive view across the entire use case.
  • Drives the process beyond initial discovery - scoping, green light from leadership, execution (data/product/customer support), delivery and next phases. Keeps it moving, with velocity.
  • Establishes & drives regular op mechs to create transparency with internal and external stakeholders on progress/process.
  • Create and own the program/product execution plan – milestones, dates and outcomes [scrum teams are responsible for their estimates etc…].
  • Track dependencies and resolve impediments, with timely escalation, to help teams meet their deliverables.
  • Primary person who understands, articulates the business value, success metrics and outcome metrics.
    • Tracks and reports out over the course of the program
  • Owns all program communications:
    • Leadership, partners, execution team
    • Post-delivery summary for all outward communications

 

Additional, Data Success specific PMO duties:

  • Owns the relationship development and nurturing with all partners (business owners, stakeholders, partner team, technical dependency teams).
  • Builds, documents and communicates broadly the success story of the use case; highlighting business impact and benefit.
    • Develops business owners as a “champion”, someone who is highly engaged and well positioned to speak broadly (internal/external) to the benefit and impact of our capabilities to the business and advocates for broader adoption within Intuit.
  • Works with the business owner and supporting teams to outline, align on and execute adoption plan to ensure usage by downstream systems, users and products. Ensuring long-term integration of capabilities into business processes/products.
    • Measures adoption in the long term.
    • In case of low adoption, works to proactively address gaps in capabilities, culture, roles or assumptions of the program.
  • Ensures governance, training and support is in place for all business users.
  • Post-delivery of use case v1 or current scope:
    • Determines additional BU/FU needs and conduct gap assessments on an ongoing basis and provides to product development as an input to the quarterly roadmap planning process
    • When needed, defines and gathers alignment on requirements to further support or deepen use case (as measured by business and customer impact).
    • Works with partners to identify additional use cases/workflows that could benefit from Origami/ICP platform capabilities.
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Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
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Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
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Blaid Intuit employee
"By building tools that enable our developers to validate the compliancy of our products, I’m playing a role upholding Intuit’s value of integrity without compromise. Through ensuring that our products are safe and secure for our customers, I feel like I’m part of helping millions of people around the world gain access to the financial resources that they need to prosper."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
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Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Carl Intuit employee
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

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