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Job Details

2021-20613 -

Senior XD Researcher

Location(s): Mountain View, California; San Diego, California
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Join our mission

Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. We help give over 50 million consumer, small business, and self-employed customers around the world the opportunity to prosper.

Overview

Come join Intuit as a Senior Design Researcher on the Core Services + Experiences team, as we help shape the direction of ecosystem work across Intuit. The Core Design Research team is focused on finding and solving the biggest customer problems and helping bring our customers a delightful, secure and seamless experience across all Intuit’s products and services. At Intuit, we’re a talented group of customer obsessed designers focused on delivering awesome experiences and value. We are looking for a candidate who is passionate about design research and innovation, a creative problem solver and a constant advocate for the customer. You’ll be joining a team that loves design, innovation, problem solving and relishes the opportunity to serve as the unrelenting advocates of beautiful customer experiences.

What you'll bring

  • Deep understanding of research best practices and expertise in a broad range of methodologies including: ethnographic research, site visits, interviews, diary studies, usability testing, and putting together long-term research plans.
  • Demonstrated skilled moderator who can get to the root cause of issues and understand customer’s mental models through deep inquiry. Able to effectively adapt and work off script to explore the most meaningful information.
  • Able to analyze and synthesize qualitative and quantitative information and present the results to the stakeholders
  • Excellent verbal and written communication and presentation skills to tell a clear, concise and well-organized story of the research that brings insights to life.
  • Strong leadership qualities that enable you to influence and lead cross-functional teams and third-party partners when needed
  • Organized, self-directed, efficient and able to manage multiple complex projects in a timely manner
  • Portfolio that includes examples of leading strategic research with significant business outcomes
  • Bachelor’s Degree or equivalent work experience
  • At least five years of industry experience as a hands-on design researcher in a professional environment
  • Design thinking expertise, workshop planning, facilitation experience and/or quantitative research expertise is a plus.

How you will lead

  • Accelerate game-changing design by leading strategic research that provides actionable insights around emerging technologies. Help cross-functional teams apply those insights to create delightful, innovative offerings.
  • Plan and conduct end-to-end research, utilizing a wide variety of methodologies, helping teams better understand the needs of the customer and identify the biggest opportunities to pursue.
  • Guide product managers and designers in refining their questions and assumptions into clear research goals and learning plans and providing strong research expertise to ensure we are asking and answering the most strategic questions.
  • Educates product teams on quality research and scales community knowledge around research methods and practices.
  • Bring a holistic end-to-end customer perspective to influence stakeholders and cross-functional teams and advocate for customer needs and connect learnings from across the Intuit ecosystem to ensure seamless, delightful customer experiences.
  • Effectively influence cross-functional partners to focus efforts on the most strategic initiatives that have the largest business and customer impact.
Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
Liron at work
Liron Intuit employee
"At Intuit, I have everything I need to be a great data scientist, from rich datasets to inspiring colleagues."
Morag at work
Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn at work
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Carl at work
Carl Intuit employee
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

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