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Job Details
2021-26292 -

Senior XD Researcher

Location(s): Mountain View, California; San Diego, California
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Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Overview

Intuit Futures Product and Design team incubates new product concepts and explores new emerging experiences that accelerate Intuit’s innovation and product delivery. By anticipating customer needs and understanding external technology and business trends, our multi-disciplinary team propels the next generation of customer experiences for Intuit’s flagship products through cutting edge technologies.

We’re looking for a Senior Design Researcher to join our design team who is passionate about solving tough business and customer problems while advocating for the delivery of awesome end to end experiences. By leveraging qualitative and quantitative research methods you will help teams gain a deep understanding of consumer attitudes, needs, and motivations to help guide the development of new product concepts and interaction models. This role requires a dynamic individual who is comfortable working in a fast paced, highly collaborative environment, with strong ability to go deep into the details but also, step back and connect the dots.

What you'll bring

  • Bachelor's Degree in Social Psychology or an equivalent field in the behavioral sciences, or equivalent experience; Master’s degree preferred
  • At least five years of industry experience as a hands-on researcher, working across multiple platforms, including mobile
  • Expertise in a broad range of methodologies including: ethnographic research, site visits, interviews, diary studies, usability testing, and putting together long-term research plans
  • Superior creativity and passion for what you do
  • Organized, self-directed, efficient and able to manage complex projects in a timely manner
  • Strong leadership qualities that enable you to lead cross-functional teams and third party partners when needed
  • Able to analyze and synthesize qualitative and quantitative information and present the results to the stakeholders
  • Excellent verbal and written communication skills with the ability to present to various level of stakeholders
  • Portfolio that includes examples of leading strategic research with significant business outcomes

How you will lead

  • Accelerate game-changing design by leading strategic research that provides actionable insights around emerging technologies. Help cross-functional teams apply those insights to create delightful, innovative offerings.
  • Scale community knowledge around research methods for today and the future (e.g. mobile, future generations of users).
  • Adept in recruiting participants from diverse populations using a variety of approaches
  • Plan and execute original user research on strategic initiatives, from identifying the topic of research to distilling findings in a way that is consumed by product teams.
  • Lead user-research activities such as needs assessment, new product brainstorms, early concept exploration, requirements gathering, post-product release analysis, and long-term strategic research planning.
  • Work seamlessly as a key team member on cross-functional product teams, from designers and writers to product managers and engineers.
  • Actively participate in and foster the broader research and design community.
  • The Design Researcher, through close collaboration with both internal and external customers, will help us to identify the biggest opportunities and then guide teams to conceive of and shape products and services that delight.
  • The XD Researcher's goal is to inform and inspire teams, by virtue of their research expertise and by involving customers throughout the design process, to help make the overall user experience as easy, intuitive and pleasant as possible.
  • The ideal candidate will exhibit deep customer empathy, be well versed in a number of research methodologies (virtual and in-person interviews, usability testing, surveying, etc) and be capable of creating long term research plans and protocols, involve cross-functional teams in the gathering of customer feedback, and make design recommendations that meet Intuit's high ease of use standards.
Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
Morag at work
Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn at work
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

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