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Staff Business Analyst
Location(s): Mountain View, California; San Diego, California; Tucson, ArizonaCompany Overview
Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
This is a functional role (not an IT position) in the Finance Enterprise Business Systems organization playing a key role working across the various finance functional teams and the IT engineering organization. As an individual contributor, responsibilities include working with the finance teams to set priorities and execute on new enhancements and initiatives required by the business, and to provide end to end process leadership to ensure overall Intuit needs are met. This position will require strong cross-functional skills, ability to translate business requirements into system requirements, strong change management skills and ability to drive business/system requirements and projects to completion. Within the Finance processes, the primary focus of this position is Billing, Quote to Cash and Revenue Recognition processes. The primary system in scope is WEBS, Oracle BRM and Revstream. Secondary systems in scope include Salesforce, Oracle eBiz AR and GL.
With direction in the form of general business objectives and goals established by the senior leaders of these organizations, this individual will be driving new enhancements and large initiatives that will create solid operational infrastructure and sustainable processes needed to support and scale. They are responsible for understanding complex business and operational issues, and making proposal and recommendations for improvements. The individual in this role must have comprehensive experience of Quote to Cash/Revenue and Accounting processes and Billing and Financial systems, focusing specifically on billing and revenue processes in BRM and Revstream, strong project management skills, and exceptional communication skills. This individual must have good business sense, be an independent thinker, be a driver, a team player and partner, be able to communicate clearly, work effectively with diverse groups, and be skillful with quantitative/qualitative analytical methodologies and tools.
Qualifications
- Bachelors degree in Finance/Acctg/Business Systems, or equivalent experience, with minimum of 5-7 years of functional finance/business systems experience.
- Five to seven years of Billing, Quote to Invoice, Revenue and Accounting system implementation experience in an operations environment, with a Subscription SaaS Billing, with experience on requirements documentation, requirements traceability, test scenario documentation, and test results validation.
- Experience on BRM and Revstream preferred.
- Strong “systems / process orientation” with demonstrated analytical thinking, organizational skills and problem solving skills.
- Excellent written and verbal communications, presentation and influencing skills, including the ability to raise issues appropriately to the right level internally and externally to resolve.
- Ability to influence people and indirectly manage a team of people to ensure the effective execution of complex initiatives.
- Ability to manage complexity well and demonstrated experience managing across functions and businesses to accomplish large scale goals.
- Must be comfortable working in cross-functional teams. Willing to voice their opinion.
- Must be able to understand both business needs and the technologies to implement them.
Responsibilities
- Business Requirements Document – detailed business and functional requirements, including documentation of end to end business process flows and use cases; this role works directly with the various business and functional stakeholders to understand the business need and document appropriately; understand risk and business impact to make appropriate prioritization and tradeoff recommendations.
- Solution Signoff via Requirements Traceability – work with the system architects and product managers to ensure the solution meets the business requirements; complete requirements traceability document to validate solution with stakeholders; need to communicate solution to stakeholders so they understand how requirements will be met; negotiate any deferrals as needed.
- Test Scenario Signoff via Requirements Traceability – work with quality team to ensure all the test scenarios in scope over all requirements and use cases; complete traceability document to validate testing scope with stakeholders.
- Validation of Test Results – this role will review the results of the end to end tests executed by the quality team, to ensure the actual results meets the expected results; work with stakeholders to negotiate any defect deferrals, and ensure they are comfortable the system is performing as designed, prior to providing approval to release to production.
- Training – provide training to the finance stakeholders on the new system capabilities, including end to end business process flows and any required manual processes.
- Change Management and Communication – drive overall change management and communication to finance stakeholders throughout the software lifecycle development process; goal is ‘no surprises’ for our stakeholders.
- Project Management/Project Status – document and communicate status, issues and risks in a timely manner to stakeholders and senior management.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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