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Job Details

2020-15142 -

Staff Change and Program Manager

Location(s): Mountain View, California
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Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

Overview

As members of the People & Places (P&P) team, we are stewards of Intuit's greatest strategic asset: Our People.  Our vision is to maximize the potential of our people to accelerate Intuit’s growth.

Come join the Change Leadership & Program Management team as a Senior Change and Program Manager where you will enable us to deliver outcomes with speed, empower us to drive change with excellence, and enhance our ability to scale P&P’s impact across Intuit. Be a part of an experienced and innovative group of change leaders and program managers that drive execution of our most important priorities. Play a leadership role in our mission-based teams that create offerings and services to accomplish things such as: build manager capability, win top technical talent, and enable new business models for the company – to name a few. In this role you will have the opportunity to:

  • Drive execution across all workstreams of the priority to ensure we deliver outcomes
  • Build and execute change management best practices that plan that span across the company
  • Define and manage op mechs, operationalize tools and processes for the team
  • Identify and escalate risks, issues and dependencies to ensure the team can execute with speed
  • Track progress against outcomes and provide regular updates to sponsors and P&P Leadership
  • Recommend changes needed to facilitate progress of deliverables and outcomes

We are an empowered and respected team that is focused on the most important work of the P&P organization.

What you'll bring

  • 5 + years of program management experience in a SaaS based technology company, with direct experience in technical program management for large-scale business systems and/or software development initiatives.
  • Hands on experience developing and executing successful change management plans which enabled a large organization to shift direction and/or adopt new mindsets and ways of working; knowledge of the psychology and human side of change; ability to drive change end-to-end
  • Proven ability to quickly earn the trust of sponsors and key stakeholders; mobilize and motivate teams; set direction and approach; resolve conflict; deliver tough messages with grace; execute with limited information and ambiguity; lead and drive change while keeping teams engaged and motivated
  • Strong technical acumen (knowledge of big data, data analytics, data engineering is a plus)
  • Thrive in a culture of ownership, delivery, and innovation
  • Comfortable bending between the tactical and strategic  
  • Excellent balance of people, organizational, marketing, and technical skills, and can execute and deliver successfully in situations where authority is not a given
  • Experience with stakeholder management   
  • Ability to communicate at all levels with clarity and precision both written and verbally in a busy environment
  • Effective presenter, negotiator, collaborator - regardless of organizational structure or hierarchy   
  • Ability to handle a rapidly changing environment  
  • Professional, team player with strong leadership and interpersonal skills
  • Agile training and experience preferred
  • BA/BS degree is in Business, Human Resources, Computer Science, Engineering, or related fields is desired, or equivalent experience

 

Tools

  • Highly skilled in the creation of program plans, presentations, roadmaps, dashboards, stakeholder communications and other documents. High attention to detail with ability to synthesize information from multiple sources and distill it in crisp, clear language appropriate for a variety of audiences including technology and business executives
  • Advanced proficiency in the use of Microsoft Office tools (Word, Excel, PowerPoint, Visio, Project, and SharePoint) required
  • Working knowledge of Project Management, Lifecycle Management and Agile tools

How you will lead

  • You will lead and drive program planning and execution in partnership with cross-functional groups such as Technology, Legal, Communications and all Intuit business units to deliver successful business outcomes. Programs will include P&P product & service development, enabling employee adoption and extensive change management
  • You will be a role model for change leadership, ensure effective change management is part of the programs you lead and will be part of building this capability across the organization
  • You will drive your program teams to deliver strategic outcomes; manage dependencies and remove obstacles that stand between your teams and business success
  • You are expected to run programs using best practices for initiating, planning, and executing critical cross-functional programs end-to-end that is consistent with both agile principles and the needs of the program
  • You will drive program roadmaps and dashboards across complex, multi-phase programs involving multiple contributing teams
  • You will use data, principles and risk mitigation to assess progress to plan
  • You build relationships spanning all organizational levels and leverage those relationships to deliver successful programs  
  • You look around corners to anticipate risks and proactively manage these risks before they become blockers
  • You foster collaboration and shared accountability for outcomes with appropriate P&P functions and other functional partners  
  • You will drive increased rigor and adoption across programs, and facilitate teams transitioning to high-performing teams  
  • You will see the big picture and ensure processes scale appropriately with the organization
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"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Heather Intuit employee
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Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Carl Intuit employee
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

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