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Job Details
2022-36427 -

Partners Transformations Community Leader

Location(s): Remote
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Company Overview

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Context: Ecosystem Strategy drives expanded partner types and roles

With the expansion of QuickBooks strategy to be the source of truth for business, the role of partners becomes more critical than ever. The growing number of partner types from accounting professionals, to developers, to VARs, and QSPs/MSPs are now fundamental to the realization of our ecosystem vision. Our partners play a symbiotic role in serving up critical inputs as feedback on the execution of our ecosystem strategy and key enablers to represent Intuit to our growing customers from Self-Employed, Small Businesses, and MidMarket companies.

The Role: Unleash our partners with the fullness of our ecosystem strategy and vision

As we continue to accelerate our ecosystem vision to include more jobs done within QuickBooks and serve a growing number of customer segments, we are sharpening our internal focus to sustain and grow our competitive advantage with our partners. The Partner Transformations Community Leader will be directly responsible for advancing SBSEG’s top business priorities with our partners via programmatic narrative development and community activation. The scope here is expected to expand and cover all partner types in alignment with the new Partners Segment with the first priority focus shoring up and extending our lead with Accounting Professionals.

Qualifications

Critical Competencies

  • Partner Empathy: Gracefully receive input via a wide variety of perspectives to build the conviction that Intuit understands, cares for and is investing in accounting professionals, while also conveying a clear idea of where Intuit stands on sticky issues aligned with our values and strategy.
  • Strategic Synthesis: Ability to prioritize the top partner pain points that will unlock our customer and business growth. With the direction of the Partner Transformations Leader, build out the top priorities to unlock the opportunity, customer-, partner-, and data-back.
  • Coalition Building Activator: Building on your partner empathy and strategy synthesis, you will co-create plans with the appropriate segment teams to deliver against top VOA and ensure our Say/Do builds trust and inspires increasing amounts of partner confidence. Be the connective tissue and between the feedback and priorities and segment strategy and priority development. Inspire and lead internal teams to take action on top Partner needs aligned to our Ecosystem strategy.
  • Partner Events Orchestrator: Rally cross-functional teams to come together and deliver events that inspire and delight our top influencers, our ProAdvisors, and Developer partners. Gather teams in alignment with SBSEG priorities and guide session outcomes to materially advance progress with the partner community.

Responsibilities

Goals & Accountability

  • Action Plans to win the hearts and minds of accountants: For MM and with QBDT in particular, but also with Payroll and Money - enrich Intuit offerings and strategy by capturing, relaying and asserting needs to unlock growth by leading Council, facilitating accountant connections and critically, driving the closure of gaps between our plan for key product lines vs what’s needed to win.
  • Make Intuit the center of Accountant community by replacing SNH as a draw for ProAdvisors with an exclusive forum, new or existing as measured by reduced SNH attendance by ProAdvisors and strong growth in attendance in new or existing forum of the same profile of ProAdvisor. Increasing Intuit presence with accountant media and within the accountant community. Create a broader interface with accountants across Intuit than ever before (e.g. not just 1 leader, but many at all levels.)
    • Develop a directory of our top 1000 accounting professionals who will be go-to beta testers of upcoming product experiences and enhancements, who have assigned Sales and CS coverage, for our top 100 influencers enable direct Product and Executive relationships to expand our reach and relevance
    • Launch new partner online forums to engage community durably between in-person events and increase our mindshare
  • Curate prioritized list of ecosystem Voice of Partner: what have we heard and how are we taking action on it? Partner with CS and PM teams across the SBSEG segment teams to generate, prioritize, and action the top pain points aligned to our strategy. We will publish a partner-facing version of this list quarterly to the community and provide monthly updates on progress in our Monthly In The Know Webinars to accelerate their visibility into our Say/Do ratio, better understand our strategy, and grow their confidence in our partnership with them.

Reporting

This role reports into the Partner Transformations Leader, Ted Callahan. You’ll be a key leader on this team and will be the link between the community and internal teams.

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"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
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"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Joylyn Intuit employee
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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
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"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
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Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

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