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VP, Business Operations and Enterprise Planning
Location(s): Mountain View, California; San Diego, CaliforniaCompany Overview
Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide with TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Intuit’s mission is powering prosperity around the world. We do it by attracting the world’s top talent, bringing vital partners into our global platform, and leaving the world a better place through exceptional corporate citizenship.
For our customers, we deliver more money, more time and more confidence. Every day we innovate with our flagship products: TurboTax, QuickBooks, Mint, Credit Karma and Mailchimp.
The Vice President of Business Operations and Enterprise Planning will lead the Intuit-level Business Operations team, which is part of the Finance organization and will be instrumental in shaping Intuit’s journey to plan and operate effectively as a world-class SaaS and platform company. In this role, you will have the opportunity to manage and transform how Intuit operates. This includes the annual 3&1-year planning and continuous in-year planning processes, regular goal reviews, company-level key performance indicators (KPIs), and advancing the Business Operations craft across the company.
This role will require a strong understanding of Intuit’s mission as well as business priorities across customer and product segments. You will partner closely with leaders to help create the vision, strategies and priorities for our team and the company overall. You will lead, grow, empower and inspire a team of seasoned Business Operations professionals, and work across the broader Business Operations, Program Management, Finance and Technology communities to help deliver Intuit’s strategic and financial goals.
Qualifications
- 10+ years’ experience in senior operational or strategy leadership roles, ideally in Fintech, SaaS or platform companies, partnering with officers and executives across all functions and leading diverse teams
- Customer focus and empathy with track record of providing business operations services that deliver high quality user experiences
- Strong analytical and quantitative skills, and an ability to use data and metrics to support assumptions, develop business cases, and complete root cause analyses
- Expertise in process design and scaled agile methodologies that help align entire organizations on a shared set of execution priorities and operationalize them
- Bias for action, ability to deal with ambiguity, and natural perseverance to overcome obstacles and deliver outcomes when leading change
- Ability to successfully manage c-level relationships, effectively partnering on financial planning, strategy development and execution, and collaborating in cross-functional environments
- Excellent at communicating complex ideas in a way that resonates across diverse groups of stakeholders, shapes strategic decisions, and generates momentum for meaningful change
- Track record of building, leading and inspiring high-performing teams
- Commitment to diversity and inclusion and a belief that diverse teams bring better business and customer outcomes
- BS/BA required, or equivalent experience; MBA or MS in Operations Management preferred
Responsibilities
- Lead the Intuit-level Business Operations team consisting of approximately 15 professionals and promote a positive, high-performing, innovative, growth-oriented, diverse and inclusive environment that consistently delivers results
- Develop and own an end-to-end planning and resource allocation approach grounded in agile best practices that bridges seamlessly from strategy to execution throughout the year and is integrated with our financial planning process
- Assess the quality and feasibility of Intuit’s plan and goals, surfacing areas of opportunity or misalignment and drive actions to address them with the executive leadership team
- Manage critical elements of Intuit’s overall operating rhythm including monthly goal reviews with all Vice Presidents and above across the company
- Maintain and enhance the company-level key performance indicator framework (“True North”) and ensure metrics are accessible in online dashboards in partnership with analytics teams
- Manage Intuit’s Net Promoter Score (NPS) measurement program, which conducts regular net promoter studies across all of Intuit’s major products
- Proactively identify opportunities to improve how Intuit operates as a platform company and lead cross-functional teams to deliver strategic operational initiatives with extreme ownership, for example identifying opportunities to automate or streamline processes
- Build and maintain strong relationships across the Intuit leadership team with a focus on Business Operations, Program Management, Finance and Technology to ensure that we are thinking holistically across multiple business segments and functions in the context of shaping our overall approach to plan and operate as a platform company
- Co-lead the Business Operations opportunity across the company in partnership with Business Operations leaders in other functions
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is CA $308,646 - $417,580. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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Our culture and entrepreneurial spirit have earned us a spot on “Best Companies to Work For” lists year after year. Join us in our mission to power prosperity around the world.
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
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