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Job Details

2020-16471 -

Workplace Investigator

Location(s): Greater San Diego & Los Angeles - Bay Area
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Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

Overview

We are continuing to build a world-class Ethics & Investigations team under our newly re-imagined People Experience organization at Intuit.

Intuit’s Ethics & Investigations team helps champion our Integrity Without Compromise value and Intuit’s safe, ethical, and inclusive culture. We are responsible for developing and continuously improving all elements of our ethics program, including conducting impartial investigations into concerns raised by our employees and others about violations of our Code of Conduct and Ethics and company policies. We are also responsible for promoting awareness of our ethics program internally at Intuit as well as building relationships and sharing best practices with the broader workplace investigations community. 

This role will report to the Manager, Ethics & Investigations. Our Ethics & Investigations team sits in our People & Places organization, although we conduct investigations across the company and in all geographies.

What you’ll do:

As an investigator, you will work as part of a dynamic team responsible for investigating concerns involving: alleged violations of the Intuit Code of Conduct & Ethics and Intuit’s policies against discrimination, harassment, retaliation, and workplace bullying; and financial, expense, and compliance matters. 

You will manage a caseload of multiple investigations, working both autonomously and collaboratively with fellow team members. Additionally, you will work with HR and business leaders and in-house counsel and will interact with employees at all levels of the company, helping to build trust, understanding and transparency and instill confidence in Intuit’s Ethics & Investigation function.

What you'll bring

  • 5+ years of experience conducting investigations, preferably at a private or publicly-traded company; equivalent case-management, fact-finding, and analytical experience developed as a litigator will be considered
  • Preference for individuals who have experience with conducting financial, expense, and/or compliance investigations and handling threat management situations
  • Strong preference for currently licensed California attorneys with a background in employment law and/or employee relations. Attorneys admitted in other states or outside the U.S. will be considered
  • Preference for Association of Workplace Investigators AWI-CH certificate holders or other investigation-based formalized education or certification from other organizations
  • Strong interpersonal skills and the ability to interact and communicate effectively with executives, senior leaders, members of management, and employees at all levels of the company and others during investigations
  • The ability to recognize and put aside personal biases, to see different perspectives, and to conduct investigations in an objective manner
  • Strong critical thinking and analytical skills, especially in complex and nuanced situations
  • Enthusiasm for working with volumes of data and for identifying trends and patterns
  • Exceptional writing skills and the ability to consistently produce high-level written product
  • Ability to work both autonomously and collaboratively and be self-motivated, detail-oriented, and highly organized
  • A strong personal ethical code and integrity.
  • The experience and confidence to make difficult decisions and to exercise expert judgment when working with disputed issues
  • Resilience in managing a demanding caseload, balancing shifting priorities, and meeting deadlines
  • Grace under fire when working in high-conflict and crisis situations
  • A deep respect for privacy and confidentiality
  • Curiosity and a learning mindset; a willingness to engage in continual learning and to contribute to the learning of the team
  • An enthusiasm for investigations and the important role they play in advancing the mission of the organization
  • Alignment with Intuit’s values, which requires a strong commitment and accountability to the company and each other and forming connections with team members and others
  • Ability to travel to other Intuit offices as occasionally needed

How you will lead

  • Performing complex investigations from intake to completion, including conducting investigative interviews of employees and others, and reviewing, analyzing, and synthesizing documents and data collected as part of the investigations
  • Summarizing and organizing information and documents as part of our end-to-end investigation process and reporting
  • Making objective and analytically sound investigative findings, and providing recommendations and advice about options for corrective action and broader organizational changes
  • Drafting detailed investigation reports, as well as other documents and correspondence related to the investigations
  • Effectively interacting and communicating with individuals involved in the matter being investigated, managers and the HR teams that support those individuals during the investigation and post-investigation processes
  • Preparing executive summaries and providing appropriate updates about investigations to executives and senior leaders
  • Supporting and promoting continuous improvements to our investigation process
  • Learning and benchmarking from the external environment and others and helping to evaluate how to respond to changes in our own internal practices
  • Deeply understanding Intuit’s unique culture and values and bringing objective empathy to investigations
  • Supporting and working on priorities and initiatives for the broader People Experience and People & Places organizations, based on needs and the unique skills you bring
  • Traveling occasionally as needed for investigations
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"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
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Blaid Intuit employee
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Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
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Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Carl Intuit employee
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

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