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Seasonal Manager 1, TurboTax Live Canada
Location(s): RemoteCompany Overview
Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
TurboTax Live Canada
Seasonal Manager 1, Service & Support
Canada Remote
Locations:
Canada Remote
Ready for a new seasonal opportunity with the #1 tax software company in Canada?
If you are a highly motivated individual with a business or tax background and experience in managing a high performing team, then we need your help managing, leading and serving our TurboTax Live team. You will be providing leadership, growth/development and performance management to a team of front line TurboTax Live Experts, who provide tax services to customers completing their taxes with TurboTax.
TurboTax is the #1 best-selling brand of tax preparation software in Canada. Year over year, Intuit has been recognized as a best employer and is consistently ranked on Fortune’s “100 Best Companies to Work for” and Fortune World’s “Most Admired Software Companies”.
Qualifications
Qualifications:
- 5 + years tax preparation experience
- 3+ years of experience managing and leading a remote customer facing team
- Responsible for recruitment, hiring, performance management and coaching of Tax Experts
- Extensive prior experience preparing individual returns for Canadian clients. Business and estate taxes a plus
- Experience supporting TurboTax customers a definite asset
- Understanding of how to manage a team and provide them with guidance in being successful
- Willing to work hours outside normal schedule, as needed during our peak season from February to April 30
- Possess strong business acumen
- Able to effectively communicate to multiple skill levels and personalities
- Working knowledge of software tools like - Salesforce, Slack, Tableau, IEP, is an asset
- Comfortable working in a fast paced, dynamic changing environment
- Excellent skills in Microsoft Office (Word, Excel, PowerPoint, etc.) and Google Suite
- Highly technical and comfortable with Windows and mobile platforms
- Bilingual proficiency (English and French + read, write, speak) considered a strong asset
- Remote role, no travel
Discover what it’s like to be a part of an amazing team of tax professionals, making a daily difference in the lives of Intuit clients all across Canada.
Imagine a career where your creative inspiration can fuel BIG innovation. Year-over-year, Intuit has been recognized as a best employer and is consistently ranked on Fortune's "100 Best Companies to Work for" and Fortune World's "Most Admired Software Companies" lists. Immerse yourself in our award-winning culture while creating breakthrough solutions that simplify the lives of consumers and small businesses and their clients worldwide.
Intuit is expanding its social, mobile, and global footprint with a full suite of products and services that are revolutionizing the industry. Utilizing design for delight and lean startup methodologies, our entrepreneurial employees have brought more than 250 innovations to market – from QuickBooks® and TurboTax® to GoPayment, Mint.com, big data, cloud (SaaS, PaaS) and mobile apps. The breadth and depth of these client -driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit.
Responsibilities
Responsibilities:
- Deliver the highest quality service to TurboTax customers by hiring, onboarding, training, and the performance management of Tax Experts
- Create a high performing team that provides world-class service that is so good, our customers rave about it and become ‘Raving Fans’
- Drive customer satisfaction through proactive and constructive engagement in a cross-functional team
- Foster a team environment of collaboration, accountability and continuous improvement
- Effectively use data to evaluate, identify and coach performance
- Identify potential growth in expert talent and develop that across the team
- Lead the team through a fast paced, constantly changing environment
LEADERSHIP SKILLS
- Drive quality customer engagements by monitoring your team’s performance, providing actionable feedback, implementing improvement plans and measuring progress toward goals
- Provide growth and collaboration opportunities through use of employee one-on-one sessions, team operations meetings and ongoing learning sessions
- Continuously improve team performance by providing employee coaching and mentoring
- Act as the conduit between the team and the business by condensing and disseminating large amounts of information
- Timely review and completion of administrative tasks such as payroll and schedules
- Handle customer escalations on an as-needed basis

"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."

"It’s important to always strive for improvement, even if you’re already in a good place."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."

"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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