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Job Details
2021-25122 -

Tax Expert Team Lead

Location(s): Remote
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Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. We help give over 50 million consumer, small business, and self-employed customers around the world the opportunity to prosper.

Overview

Ready for a new seasonal opportunity with the #1 tax software company in Canada? If you have years of experience preparing tax returns, providing tax advice as well as experience Leading a team, you could be a perfect match for this role. As a TurboTax Live Tax Expert Team Lead, you will empower Intuit customers by supporting management, front line Tax professionals, as well as the business supporting TurboTax Live.

TurboTax is the #1 best-selling brand of tax preparation software in Canada. Year over year, Intuit has been recognized as a best employer and is consistently ranked on Fortune’s “100 Best Companies to Work for” and Fortune World’s “Most Admired Software Companies”.

What you'll bring

  • 3+ years of experience in a paid professional tax preparation role, using tax preparation software
  • 2+ years in a team leadership role
  • In-depth understanding of tax concepts and processes
  • Experience preparing and supporting a variety of federal and provincial forms     for individuals, including student, pension, self-employed, rental property, investments, and foreign income
  • Experience in an Omni-channel call center environment considered an asset
  • Bilingual proficiency (English and French + read, write, speak) considered an asset
  • Superior technical troubleshooting required
  • Experience using MS Office and Google docs
  • Must be able to work a minimum of 40 hours per week
  • Flexibility in availability/schedules and willing to work hours outside normal schedule, as needed during our peak season from February to April 30

 

 

How you will lead

  • Provide accurate Tax Advice to Seasonal Tax professionals during tax season.Assist
  • Managers with team responsibilities
  • Prove accurate Help Desk answers to Tax professional inquiries
  • Accurate time tracking for hours spent in each functional area
  • Monitor Tax professionals to ensure compliance with CRA/ RQ requirement regarding Tax
  • Advice or Audit Support
  • Flexibility to work overtime hours when required during tax season
  • Work under pressure of meeting team productivity goals. Successful candidates must be willing to be flex to meet team goal 

TEAM / LEADERSHIP SKILLS:

  • Demonstrates a sincere desire for a quality agent experience/quality customer experience and understands the impact of "Net Promoters" and "Quality of Service" 
  • Flexible team player attitude
  • Promotes/fosters a positive work environment
  • Maintains positive working relationships
  • Positive, flexible approach to change
  • Collaborative approach to problem solving  
  • Understands individual impact on team's success

ANALYTICAL SKILLS:

  • Able to research, analyze and determine an appropriate course of action in a variety of situations
  • Able to research CRA/ RQ website, state publications and regulations to ensure accurate information is provided to our clients
  • Excellent numerical, abstract and verbal reasoning skills
  • Solves moderately complex probl

If you are a Colorado resident, visit intuit.com/careers/colorado-job-postings-information/

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"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
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"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
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Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
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"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
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Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

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