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Job Details
2021-24511 -

Principal Business Systems Analyst

Location(s): Plano, Texas; Mountain View, California; Tucson, Arizona; San Francisco, California
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Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Overview

Intuit's Customer Success team is transforming the industry with a suite of high-touch professional services powered by data-driven, technology-led operations with a distributed professional workforce.  We are seeking an experienced and collaborative Principal Business Systems Analyst to help define and drive implementing new tool capabilities and transform customer success into a world class, service-centric organization.

In this Principal Business Systems Analyst role, you’ll partner with business owners and cross functional teams to operationalize and enable our services capabilities to come to life. Locations preferred: Mountain View, San Diego, Tuson and Plano (TX).

This is an opportunity to join a dynamic high performing team of Business Systems Analysts who think End to End, deliver for our customers and experts with energy, enthusiasm and a wicked sense of humor!

What you'll bring

  • BS or MS in Computer Science, Engineering, Information Systems or related field; or equivalent experience
  • 5+ years of experience in technical BSA or product management role
  • 3+ years operational experience and strong aptitude in all aspects of operations—leading people, process, and technology
  • Strong analytical skills and data driven mindset--ability to identify key metrics and use data insights to drive business priorities, identify opportunities, and implement solutions
  • Strong technical aptitude required—software/services development experience a plus, along with integrating data across various platforms
  • Experience building and driving a durable roadmap (1-3 year outlooks) and ability to decompose it into requirements across enterprise platforms and operational processes
  • Ability to balance short and long term solutions and relentlessly prioritize the most critical work
  • Experience and great track record of partnering with engineering teams in an agile development environment, with experience driving grooming, planning and capacity planning
  • Skilled at creating compelling business cases and comfortable navigating large and complex organizations to influence and gain stakeholder buy-in
  • Results-focused with an aptitude for handling multiple and changing priorities efficiently and effectively
  • Deep customer empathy (internal/external) and curiosity
  • Outstanding communication skills (written/verbal), presentation and facilitation skills-can effectively frame technical discussions to a non-technical audience with high impact
  • Passion for excellence, highly self-motivated and has the desire to have a significant impact on the business
  • Experience with call center customer interaction systems and tools (Amazon Connect, Salesforce, Content Management, etc.)

How you will lead

  • Collaborate with a team of top engineers, designers, marketers, analysts and Customer Success business partners to align and define long term capability strategies that align with our strategic goals.
  • Develop capabilities roadmaps and define end to end system requirements to solve the greatest needs, including data integrations across various internal and 3rd party platforms.
  • Provide requirements for partner scrum teams, drive prioritization and approach of end to end execution across all internal and external partners.
  • Gather end user feedback and incorporate back into solution design and development.
  • Ensure data within and across systems is available for timely performance analysis of systems and processes to assist with business decisions.
  • Evaluate application system functionality, identify gaps, and measure solution impact to business operations/strategy.
  • Partner with business leaders to gather business insights, understand business problems to solve key customer pain points.
  • Work with key stakeholders to identify and evaluate key success metrics.
  • Define MVP experiences, create learning plans, quickly test, measure, and iterate based on outcomes.
  • Create visibility in partnership with business leaders into long term roadmaps, progress, demo’s, and KPI’s through group share outs and stakeholder updates.
Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
Morag at work
Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn at work
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

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Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

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