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Job Details

2020-16755 -

Senior Systems Engineer

Location(s): Plano, Texas - Mountain View, California - San Diego, California
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Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

Overview

Senior Systems Engineer

Systems Engineer Intuit's Endpoint Management team is tasked with building, securing, and operating several of Intuit’s Core IT functions for our global workforce. We enable our employees to do the best work of their lives by providing resilient and innovative technology solutions. We're looking for a talented individual to join the Endpoint Management team as a Sr. Endpoint Systems Engineer.

This is a fantastic opportunity to join a reputable and well-established company as a part of a highly progressive and transformative IT team. Primarily, you will provide operational support for Intuit’s various Windows Servers (physical and virtual) and Desktop Management applications. Secondarily, you will work closely with system architects and other EM Engineers to support Intuit’s Infrastructure Technology stack.

What you'll bring

  • Microsoft Windows Server Architecture and Administration experience (7+ years) 
  • Resent IO's and Android EMM (AirWatch or similar platforms) administration experience (5+ years)
  • B. S. in Computer Science or equivalent IT experience. 
  • Extensive experience in PC, MC and Modern device troubleshooting.
  • Strong Knowledge and experience with Windows Server latest versions.
  • Strong Knowledge and experience with supporting Microsoft Office 365 and Google Application Suite.
  • Hands on experience with Microsoft Autopilot and Apple DEP technologies.
  • Hands on experience with Intune and Microsoft Azure.
  • Knowledge in Enterprise Desktop Management tools like Ivanti, JAMFPro, Nexthink, Appsense, and Druva. 
  • Extensive experience in PC and Mac troubleshooting. 
  • Ability to establish best practices for monitoring and forecasting of system/application capacity. 
  • Excellent written and verbal communication skills. 
  • Experience in presenting to both technical and management teams. 
  • Must be a self-starter with the ability to work independently and in a collaborative team environment. 
  • Able to lead technical meetings and discussions. 
  • Capable of effectively managing relationships with internal and external partners. 
  • Excellent time management and organizational skills

Preferred Qualifications: 

  • Familiarity with AGILE workflows and philosophies. 
  • Strong technical project management experience.
  • Knowledge and experience with Active Directory and Group Policy. 
  • Hands-on experience using scripts and scripting languages such as PowerShell, VB Script, Python, Java, or Perl to deploy, manage, and automate device configurations and monitoring/reporting tools & alerting.
  • Experience working with AWS, Azure, and other Cloud technologies.
  • Strong Automation background/skills.
  • Strong Ticketing system experience (Service Now).
  • Willing to be On call as part of a the team rotation.
  • ITIL v3 or v4 Practitioner certified.
  • AWS Professional or equivalent Certification
  • Project/Program Management Certification or Equivalent Experience

 

The successful candidate will exhibit the following traits: 

  • Analytic Ability:  Makes well-reasoned, appropriate decisions based on analysis of highly uncertain input or outcomes; Integrates information from a variety of sources, quickly, to arrive at a broad understanding of issues; Approaches problems or issues systematically, looking for connections, trends and potential causes.
  • Business Results Orientation: Anticipates and addresses obstacles, redirecting efforts to accelerate work or improve quality while achieving results in a timely manner; Surfaces problems, issues and solutions with speed and accuracy; Holds self and team accountable for outcome.

How you will lead

  • Primary focus is technical leadership in the planning, designing, implementing, and supporting Intuit’s Endpoint Infrastructure helping drive multiple initiatives to move it forward.
  • Provide operational support for Intuit’s Endpoint Management environment.
  • Provide end-user support as directed by management and work on multiple functions of high complexity. 
  • Ensure thorough testing of solutions for functionality and compatibility. 
  • Provide capacity planning and performance monitoring to sustain and improve desktop and mobility service availability. 
  • Continually apply DevSecOps principles and apply best practices that improve quality assurance, product reliability, and deliver quality systems that exceed BU/FG/customers’ expectations.
  • Coordinate service/support needs with vendors, application support teams, and internal teams through effective partnership, collaboration and communication. 
  • Provide change request leadership for the deployment of application or infrastructure related changes. 
  • Provide Level 3 support for Windows and Mac and Modern device's OS's for end users. 
  • Participate in application troubleshooting and incident problem resolution with other infrastructure teams, including application, storage, messaging, and server teams. 
  • Represent the team in change, incident and problem management calls and manage request queues. 
  • Maintain and define hardware, software, and configuration standards (Operational Run-books and Playbooks).
  • Partner with other Product Infrastructure teams to apply standards and policies relevant to operational excellence. 
  • Develop workflows, process and automation procedures.
  • Proactively identify gaps, risks and issues and escalate to management accordingly.
  • Mentors colleagues​ 1:1 from a technical and growth perspective and continuously develop a strong talent pipeline
Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
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Liron Intuit employee
"At Intuit, I have everything I need to be a great data scientist, from rich datasets to inspiring colleagues."
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Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Blaid at work
Blaid Intuit employee
"By building tools that enable our developers to validate the compliancy of our products, I’m playing a role upholding Intuit’s value of integrity without compromise. Through ensuring that our products are safe and secure for our customers, I feel like I’m part of helping millions of people around the world gain access to the financial resources that they need to prosper."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Carl at work
Carl Intuit employee
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

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