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Job Details
2021-27449 -

Sr Business Systems Analyst

Location(s): Plano, Texas
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Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Overview

Intuit’s Pro Connect Group (PCG) develops and brings to market the products that Accountants use to deliver value to tax clients and small businesses.  PCG has created a best-in-class data and analytics department that connects an ecosystem of data, technology, personalization techniques, people and processes.  Within this department, you will be part of the Marketing Operations team that plays a critical role in ensuring that we have the systems, data, and processes in place to market, sell, fulfill, license, bill and renew our products.

What you'll bring

  • 5+ years of business experience in business analysis, systems analysis, enterprise production support, process improvement, data analytics or technical project management
  • B.S. / B.A. or equivalent in related field
  • Business Analysis: Proven experience in planning, feasibility assessments, business case development, impact analysis, requirements development, use cases, user stories, testing, trouble-shooting, problem solving, working across business and IT
  • Data Analytics: Solid experience writing SQL and automating repetitive data tasks; Ability to synthesize disparate data sources into actionable insights; Experience with Tableau a plus
  • Process Improvement and System Design: Ability to understand and communicate the end to end impact of initiatives. Define processes and drive continuous improvement to build capacity and delight customers. Organize effectively around the work.
  • Project/Program/Process Management: Develop and manage objectives/scope, tasks/schedule, resources, stakeholder op mechs, stakeholder management; change management and communications, issues/risks, outcomes.
  • Highly skilled in MS Excel or Google Sheets
  • Ability to quickly learn complex business processes and understand the underlying transactional systems
  • Strong oral, written and presentation skills; ability to communicate to business and technical audiences.
  • Self-starter who can uncover problems that need to be solved
  • Ability to work both independently and in a team environment
  • Ability to handle multiple tasks, switch priorities
  • Organized and detail oriented
  • Continuous improvement mindset; experience applying design thinking
  • Familiarity with Intuit item setup terminology and tools a plus
  • Experience working with Siebel and/or Salesforce.com CRM platforms preferred
  • Ideal candidate would have knowledge of Intuit ProConnect Group products, systems, services, and processes.

How you will lead

  • Partner with business and technical teams to drive the implementation of strategic business systems and analytics initiatives.
  • Translate business objectives and customer needs into clearly written business requirements.
  • Help determine the right technology and configurations to fit the business requirements.
  • Plan tasks to achieve objectives.
  • Analyze data sets to identify and resolve issues that would cause workflows to fail or produce inaccurate results.
  • Identify and propose opportunities for improvement and automation within a specific functional area.
  • Partner with technical teams to execute and validate system workflows.
  • Work cross-functionally to ensure solutions work end to end to meet the needs of all our stakeholders, internal and external.
  • Think beyond normal parameters to influence the way the business works.
Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
Morag at work
Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn at work
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

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