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Job Details

2020-17630 -

Trust and Safety Investigator

Location(s): Tucson, Arizona - Plano, Texas - Reno, Nevada
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Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

Overview

Join the Intuit Customer Success Account Protection Team as a Trust and Safety Investigator supporting the development of cutting edge Security and Financial Fraud prevention services!  As a Trust & Safety Investigator, you will conduct comprehensive, high quality end-to-end complex investigations to identify fraud patterns, trending, and typologies impacting Intuit and the global user community.

You will have the opportunity to work across multiple cross-functional business units, leverage your investigative findings to drive risk mitigation efforts, and help integrate fraud prevention and security enhancements to new and existing Intuit products and offerings

 If you have a passion for conducting investigations and want to join a company that will give you industry leading training, cutting edge technology and access to worldwide, world-class customers, then read on!

What you'll bring

  • 4+ years complex financial crime investigative experience; and or 3+ years Intelligence Analysis or Law Enforcement experience working financial crimes
  • BA/BS degree preferred
  • Certified Fraud Examiner (CFE) designation and/or Certified Anti Money Laundering Specialist (ACAMS) a plus
  • Demonstrated project management skills for planning/driving tasks across organizations while keeping initiatives on track to achieve desired outcomes
  • Engage and partner with internal stakeholders and external partners in thinking and acting critically to identify opportunities for collaboration, raise awareness of investigative findings, and develop recommendations to mitigate risk.
  • Excellent oral, written and interpersonal communication skills with the ability to communicate complex information accurately, clearly and quickly to all levels of management
  • Proficient in the use of a personal computer and its applications, including Windows and Windows based applications (Word, Excel, Power Point, Google Sheets, Google Doc, etc.)
  • Customer-focused, with a passion for delivering the best possible customer experience

How you will lead

  • Conducting an end-to-end and meticulous review of high risk activity
  • Conduct fact finding interviews with customers and other relevant stakeholders
  • Documenting findings in narrative style format, in the manual and automated process case management system and prepare reports to management as required
  • Collaborate across teams to identify, research, and recommend solutions to investigative matters
  • Interprets and responds to data and makes recommendations for improvements
  • Recommend actions and process changes to drive solutions that align with the One Intuit Ecosystem
  • Conduct root cause analysis and investigations in response to escalations and incidents
  • Be able to break down complex issues into clear action items
  • Constantly strive for process improvement whilst keeping the customer at the forefront of your mind
  • Support the development and improvement of internal tools by providing operational insights and subject matter expertise.
  • Ability to recognize and escalate matters appropriately when faced with progress blockers
  • Ability to prioritize and focus on the work that contributes the most to accomplishing Intuit’s Big Bets

 

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"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
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