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Quality Assurance AnalystLocation(s): Reno, Nevada
Join our mission
Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.
We are looking for an innovative and experienced Quality Analyst to join our team. The Quality Analyst is responsible for developing and supporting the planning, design, and execution of Quality Assurance Reviews for the Transactional Risk team. The successful candidate will work closely with the Risk department to perform and validate cases based on quality requirements and guided workflow requirements.The candidate will also work with management to recommend changes to predetermined quality guidelines, create reporting and implement changes in the process.
To be successful as a Quality Analyst, you should demonstrate strong attention to detail and have analytical and problem-solving abilities. The ideal candidate will have risk operations experience, work well with management and provide accurate and comprehensive feedback to colleagues.
What you'll bring
· A Bachelor's Degree in Business, Information Systems or a Risk related field. Or equivalent experience or training in Risk Evaluations, QA Audits or related field.
· Experience in Financial and Fraud Risk Assessment.
· Excellent communication skills, both written and verbal.
· Strong computer skills and knowledge of QA databases and applications.
· Strong analytical and problem-solving skills.
· Meticulous attention to detail.
· Ability to work across the organization levels to communicate successfully with any stakeholder.
How you will lead
· Execute QA Reviews to ensure that all quality standards are met.
· Implement and monitor improvements to the Risk process and QA review process.
· Identify and remedy defects within the QA and Reporting process.
· Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
· Compile and distribute regular performance metrics and reports.
· Ensure that Management expectations are met during the QA process.
· Draft quality assurance policies and procedures.
· Work with Analysts and Managers to resolve appeals and questions on QA outcomes.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"At Intuit, I have everything I need to be a great data scientist, from rich datasets to inspiring colleagues."
"It’s important to always strive for improvement, even if you’re already in a good place."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
Be part of a world-class culture
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Benefits we offer
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Our culture and entrepreneurial spirit have earned us a spot on “Best Companies to Work For” lists year after year. Join us in our mission to power prosperity around the world.
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.