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Job Details

2021-21084 -

Senior Manager, Reporting

Location(s): Reno, Nevada; Mountain View, California; San Diego, California; Tucson, Arizona
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Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. We help give over 50 million consumer, small business, and self-employed customers around the world the opportunity to prosper.

Overview

The Customer Success Reporting team has an exciting opportunity to provide industry leading solutions for interacting with data. We are looking for a Senior Reporting Manager that can work with stakeholders to build out real-time and historical reporting solutions. This role will be responsible for ensuring that our Customer Success teams have insights to the best possible measurement systems, data refresh rates and visualizations empowering insights to drive the business.

You will draw upon solid analytical, critical thinking, and problem-solving skills to effectively manage the report building process from end-to-end. You will establish rapport, credibility, trust and respect throughout the organization, and be viewed as a team player. This team member partners closely with data analytics, engineering, product management, operations, and customer success leaders across Intuit.

This is an exciting time to join Customer Success at Intuit as we are building a comprehensive reporting platform to help our stakeholders effectively influence the customer and expert support experience across all of our products and processes. We are positioned to greatly impact transformational change for our products and processes across the Intuit ecosystem. This is your opportunity to join this exciting and transformational journey.

What you'll bring

  • 3+ years of experience leading teams supporting reporting and data solutions driving actionable business insights.
  • Ability to get results through others and drive team members to deliver their best work.
  • Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to non-technical stakeholders.
  • Background with business intelligence tools such as Qlik Sense and/or Tableau.
  • Understanding of SQL and relational databases such as Redshift.
  • Strong understanding of UI/UX best practices for data visualization and navigation.
  • Proficiency with statistical methodologies, KPI creation and how to build valuable measurement systems.
  • Background in near-time or real-time data solutions (Wavefront, Splunk, Grafana, etc.) and understanding of how to best balance speed, performance and accuracy.
  • Technical undergraduate degree (Analytics, Engineering, Computer Science, Statistics, etc.)
  • Experience with Alteryx ETL tools a plus.
  • Experience with Javascript a plus.
  • Experience with web design (CSS, HTML, etc.) a plus.
  • Background in leveraging unstructured data (JSON, document stores, etc.) a plus.

How you will lead

  • Engage with product management teams to review requirements and build execution plans and comprehensive roadmaps.
  • Deliver results through your team with proper expectation setting, coaching and stakeholders management.
  • Evaluate quarterly and annual goals to build out executable roadmaps that can be leveraged by team members and external stakeholders.
  • Work with data teams and engineers to evaluate data availability and metric accuracy within the reporting pipeline.
  • Maintain a clean reporting inventory that is easy to navigate and leverage for business insights.
  • Rapidly prototype ideas to expose data to users and gather feedback for iterative builds towards target state.
  • Engage with peers and stakeholders to drive UI/UX templates and customer focused design standards.
  • Mitigate risk and solve problems through innovative ideas and solutions
  • Collaborate with stakeholders and analysts to ensure data solutions are scalable, repeatable, effective, and meet expectations of various users.
  • Support the Qlik Sense inventory of reports through net new dashboards and gaining expertise in existing solutions.
  • Maintain and build out the reporting portal that houses and organizes our content.
  • Work within the team to push solutions for near-time data visualization and insights.
  • Participate in bug triage and resolution across various data domains owned by the team.
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"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
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Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Carl Intuit employee
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

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