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Job Details

2021-19384 -

Applied Behavioral Science & Design Research Lead

Location(s): San Diego, California
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Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. We help give over 50 million consumer, small business, and self-employed customers around the world the opportunity to prosper.

Overview

At Intuit, our mission is to power prosperity around the world. We build intuitive web, mobile, and cloud solutions that generate more money, time, and confidence for 46+ million customers. Leveraging significant data insights, machine learning, and powerful automation, we help consumers, small business owners, and the self-employed achieve their dreams of prosperity.

Intuit’s Consumer Group leverages both quantitative and qualitative research methods to better understand the needs and motivations of our customers. The research team is part of a larger dedicated team of interaction, content and visual designers, and design technologists.

This role will oversee the crafts of Behavioral Science and Design Research within the Consumer Group of Intuit - integrating behavioral design & insights into the design and product development process to untangle complex financial challenges for consumers. In addition to growing an established design research team, this person will be responsible for scaling a newly-formed behavioral design practice, furthering our craft by applying behavioral design methods ethically and leveraging insights from both design research & behavioral design to inform in-product experimentation.

We are looking for an applied behavioral science & design research lead who is passionate about our mission, solving tough customer and business problems, and advocating for the delivery of end-to-end experiences. This role requires a dynamic individual who is comfortable working in a fast-paced, highly collaborative environment, with a strong ability to go deep into the details and step back and connect the dots for a more strategic perspective.

What you'll bring

  • Post-graduate degree preferred or equivalent work experience in one of the following areas: psychology (preferably social, cognitive, or consumer), marketing (consumer behavior) or judgment and decision making
  • A minimum 3-4 years’ work experience in a product design & development setting in a behavioral science role.
  • Work experience leading design/UX research projects in a professional environment, preferably in a technology company or consulting firm
  • Direct experience managing others in a reporting relationship
  • Experience working on complex ecosystem problems or building platforms/systems in an agile environment
  • Experience building teams over time through hiring, growing, and retaining high-performing researchers
  • Track record of translating research into business impact
  • Experience directly conducting primary research (either qualitative or quantitative) end-to-end (i.e., designing, fielding, analyzing and reporting out data)

 

Along with your resume, we’d love to see work samples!

How you will lead

Applied Behavioral Science Expertise

 

  • Demonstrated expertise in applying behavioral science concepts and social science research methods to consumer behavior change projects, ideally in the financial decision-making domain
  • Mastery of the applied behavioral science literature; ability to translate theory into concrete intervention design strategies that can be applied to help solve complex behavior change problems
  • Ability to break down large, ambiguous behavioral challenges (often in new areas) and develop solutions that require deep expertise beyond working knowledge.
  • Ability to coach teams in thinking strategically about how behavioral insights can drive product roadmaps and business goals; passion for developing the ability of colleagues to apply the strategies and tactics of behavior-centered design in their own work
  • Ability to work across disciplines and effectively translate complex evidence-based concepts to a general audience

 

Deep Design Research Craft

 

  • Mastery of interpreting results from quantitative and qualitative research to answer strategic research questions.
  • Ability to design quantitative experiments, including an understanding of basic statistical analysis, sampling/ power calculations, bias control, randomization, variance reduction.
  • Experience with a range of quantitative methods, most notably survey design, online A/B testing and randomized controlled trials (e.g. using tools such as Qualtrics, MTurk etc)
  • Demonstrated ability in designing and leading qualitative research, specifically remote in-depth interviews and contextual inquiry using various digital tools (Usertesting.com, Ethnio, UserZoom, Lookback etc)
  • Ability to oversee/support research study design and data interpretation by research collaborators
  • Ability to balance rigor with speed to deliver strategic insights - bottom up analysis, strategic synthesis (clear insights, frameworks, journeys, mindsets, recommendations)

 

Strategic Leadership

 

  • Demonstrated project management and people management skills
  • Excellent communication and business acumen; Bring a strong POV and strategic vision to senior leadership conversations and inform organization's future product development based on qual, quant, and behavioral science insights.
  • Guide prioritization of research requests across multiple teams and stakeholders.
  • Ability to persuasively translate insights and recommendations to elicit action and inspire ideation in cross-functional team environments
  • Foster a leadership culture of experiment-driven design to de-risk product development and better understand user needs & behavior.
  • Understanding of the human centered design process and identify ways to elevate and up level research with product leadership

 

Culture Fit

 

  • Fosters strong team culture of transparency and collaboration
  • Thrive in a fast-paced environment, flexible to adapt to change, creative problem solver
  • Positive, win together / growth mindset
Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
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Liron Intuit employee
"At Intuit, I have everything I need to be a great data scientist, from rich datasets to inspiring colleagues."
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Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn at work
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Carl at work
Carl Intuit employee
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

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