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Customer Success – Program Management—Expert Communication and Engagement—Summer Intern (Undergraduate)Location(s): San Diego, California
Join our mission
Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Year-over-year, Intuit has been recognized on Fortune's “100 Best Companies to Work For” and at the top of Fortune World’s “Most Admired Software Companies.” Immerse yourself in our award-winning culture while creating break-through solutions that change the financial lives of more than 50 million personal users, seven million small businesses, and over 1,800 financial institutions and their millions of customers worldwide. Combining organic growth with strategic partnerships, Intuit is expanding its social, mobile, and global footprint with products and services that are revolutionizing the industry. Our 10,000+ entrepreneurial employees have brought more than 250 innovations to market – from QuickBooks®, TurboTax®, and Mint®, to big data, SaaS, and mobile apps. The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit.
Customer Success is driving Intuit’s transformation to become an “AI-driven expert platform”, innovating on the way customers access expertise and digitizing the services industry. These customer experiences are delivered through offerings such as TurboTax Live and QuickBooks Live, and extend to how customers access help and support through their entire journey, across all of our offerings. Further, Customer Success is responsible for delivering an outstanding experience to our experts – the people on our platform that deliver advice and support to customers.
What you'll bring
**This position is intended for students in an undergraduate degree-seeking program to which they will return to their academic program at the end of the summer internship in 2022, with a graduation date of Spring 2023. If you do not meet this minimum criteria, please revisit our careers site for other opportunities.**
- A current student (junior year) pursuing a Bachelor’s degree, graduating no sooner than May 2023
- Exceptional written communication skills, with strong design aesthetics as it relates to the visual communication of information
- Passion for tech industry and demonstrated interest in business, communication, marketing, employee engagement (such as through major / minor, past work experience, extracurriculars)
- Excellent problem-solving skills and good judgment
- Driven and a self-starter; curious and enjoys solving hard problems
Our Investment in You – Features of the Intern Program:
- Our 10- to 12-week internship program is paid and helps deliver opportunities to learn, grow, and make an impact
- Specialized onboarding
- Impactful and meaningful projects
- Access to senior leaders
- Skills/function-based training
- Social and networking activities
- Intern & Co-op Summit
- 8 hours paid time for volunteering
- Intuit Careers Website – Early Careers Program for Students
Intuit has been recognized as a best employer and is consistently ranked in the top 25 on Fortune's “100 Best Companies To Work For” and Fortune World’s “Most Admired Software Companies” lists.
EOE AA M/F/Vet/Disability
Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
How you will lead
As a Program Management Intern for our Expert Communication and Engagement team, you will be part of a dynamic and collaborative team of winners with a passion for delivering delight to our growing network of Experts.
The Expert engagement team delivers end-to-end engagement and communication for all experts within the Network to drive expert sentiment, retention and create an environment that makes Intuit the employer of choice for financial professionals.
Specific responsibilities and projects will be assigned at the beginning of the internship and may include:
- Develop and implement employee communication and engagement campaigns that drive the overall engagement strategy, reflect the key messages and connect to the target audience.
- Identify and share campaign opportunities based on themes in expert feedback
- Collaborate with partners across the company to establish and support communication requirements
- Write, design and distribute campaigns to the virtual workforce
- Collect, analyze, and report data on campaign performance
- Experience in identifying and managing complex group dynamics and reacting real time to changes in content and/or process
- Ability to think strategically in a complex environment
- Strong project management experience (i.e., planning, organizational skills, and ability to manage multiple projects/tasks) exhibiting solid end-to-end thinking
- Strong written and oral communication and listening skills
- Strong experience using Design for Delight (D4D) principles to understand customer needs, test and measure results
- Experience managing data driven outcomes
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
Award-winning culture, best-in-class benefits
Culture and values
Intuit's company culture is rooted in our core values, which promote an innovative and inclusive environment where diverse perspectives and new ideas are celebrated.More about Intuit life play_arrow
Benefits we offer
People who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.More about our benefits play_arrow
From set-up to sign-off, everything you need to know for a successful interview day with Intuit.More about our hiring process play_arrow
We are requiring that employees who come onsite be vaccinated. Unless prohibited by applicable law, full vaccination against COVID-19 is a requirement for any position at Intuit that necessitates coming onsite and/or in-person business activity. Qualified applicants who would like to request an accommodation (exception) on the basis of a qualifying medical condition/disability or sincerely-held religious belief should contact TalentAcquisition@intuit.com.Learn more about our return-to-work plan play_arrow
Our culture and entrepreneurial spirit have earned us a spot on “Best Companies to Work For” lists year after year. Join us in our mission to power prosperity around the world.
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
We're dedicated to making a positive impact for our team, our environment, and our community.
We're committed to providing a diverse and equitable workplace that empowers everyone to do the best work of their lives.
Our sustainability initiatives are reducing our carbon footprint to help improve the health of our planet.