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Job Details
2022-30835 -

Director Product Management, Practice Workforce Operations

Location(s): San Diego, California; Mountain View, California
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Company Overview

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Come join the Customer Success Virtual Expert Platform Team as a Director- Product Management Practice Workforce Operations platform where you will foster an environment of technology innovation and customer obsession. In this role you will lead a team of Technical PM’s that build technologies to enable AI powered connections between customers to experts across all intuit product lines. In this role you’ll be a part of the Intuit Virtual Expert Platform which delivers core common capabilities for all Intuit customers and products around the world, and plays a key role in driving customer benefit, growth, and long-term differentiation for the company. In joining the Intuit platform team, you will lead product strategy for the organization that powers the ability to plan, enable, and deliver the right expert workforce at the right time to fulfill the customer promise.

You will partner closely with product management and design leaders across Intuit businesses, and will directly manage the Experience design team for several domains including Planning and Onboarding for our Experts, Operations/Resource Mgmt and Expert Entity, Expert Lifecyclemanagement. You will also help drive the product vision to power Intuit’s Live products ecosystem delivering a multi-billion dollar services business.

Qualifications

  • Leadership DNA and subject matter expertise in workforce operations management; you have spent 10-15+ years building world-class platform products that enable services base offerings
  • Strong background and experience in workforce management eWFM platforms.
  • A seasoned people leader who can effectively recruit, develop and retain top product talent
  • Produced organizations that systematically and consistently drive smart strategy and incredible execution of awesome product experiences
  • Exude passion for delivering superb customer experiences.
  • Exceptional drive - Applying the nuances of influencing based on the situation, knowing when to push and when to ease, driving through designs, ideas, and roadmaps.
  • Learning mindset, curious, bold, self-aware and humble
  • Experience developing and coaching high performance teams
  • Demonstrated success in creating innovative products

Responsibilities

We are looking for someone who:

  • Has vast experience in enabling global workforce operations capabilities across planning, onboarding, real time monitoring and expert lifecycle management.
  • Builds and drives a bold vision for workforce practice management experiences with a platform mindset.
  • Experience in leveraging AI to enable personalized and intelligent capabilities enabling automatic decision making and recommendations.
  • Deep understanding of data elements and infrastructure to power ops ML decisioning models
  • Experience in building, forecasting, planning, scheduling, real time monitoring, load balancing capabilities.
  • Translates vision into a strategy and an execution roadmap to deliver measurable outcomes aligned with our customer and business objectives
  • Consistently works to optimize the broader organization operating model (process, people, structure, partnerships) and drives change to improve
  • Creates and maintains momentum, helping teams move forward swiftly and with rigor, a learning mindset and a bias toward action
  • Identifies new opportunities based on customer and competitive research, industry trends and best practices
  • Data and metrics driven and who consistently delivers exceptional results, with a history of exceeding targets and objectives
  • Builds strong working relationships with senior end executive leaders across Intuit teams
  • Understands that you sit in the center of a cross functional universe and is adept at boundaryless leadership, knowing when and how to work with sales, marketing, customer service and others
  • Cares deeply about the craft of building great products and is a master teacher of that craft
  • Collaborate with product management and design leaders in creating a vision and deliverables for Intuit ecosystem experiences.
Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
Morag at work
Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn at work
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

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