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Director Product Management - TurboTax Verified Pro
Location(s): San Diego, CaliforniaCompany Overview
Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide with TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
You will be joining Intuit to lead the team building the 2-sided marketplace that powers TurboTax Independent Pro connecting prior year assisted taxpayers with local independent tax pros. You will be responsible for defining its trajectory for growth and transforming the antiquated assisted tax prep industry. You will need to develop new hyperlocal marketing capabilities, new service models, pro capabilities, experiences, and collaboration capabilities across live and digital expertise to deliver confidence to customers who are accustomed to going to a tax store or working with an accountant. Through the connection of tax payers and independent pros, you will develop new experiences that cannot be replicated through traditional Assisted tax industry interactions that will dislodge the millions of consumers who go to an expert to file their taxes. Therefore, you must serve two customers, the consumer and the independent tax pros, and build products that enable both to be successful.
Qualifications
- Leadership DNA and subject matter expertise in Product Management; you have spent 10-15+ years building world-class products and services
- Experience in leveraging AI to enable personalized experiences and drive efficiency
- Deep understanding of data capabilities, including how to use data to dramatically improve a customer experience
- A seasoned people leader who can effectively recruit, develop and retain top product talent
- An executive who can develop organizations that systematically and consistently drive smart strategy and incredible execution of awesome product experiences
- Develop and defend strong points of view with data and prototyping tools to bring stories to life; and not afraid to be wrong - but adjusts rapidly to new data
- Connect and collaborate with product, UX, marketing, engineering teams, and strategic partners to drive decision making and execution
- Understand and discuss technical concepts, manage trade-offs, and evaluate opportunistic new ideas with internal and external partners
- Distill complex capabilities into easy-to-understand teachable moments
- Take end-to-end responsibility for the users' success
- Bachelor's degree required; equivalent experience will be considered
Responsibilities
- Leading the TurboTax Independent Pro product strategy and roadmap
- Launching new product innovation and service experiences
- Managing a team of highly motivated product managers
- Leading a cross functional team to achieve TurboTax Independent Pro business goals
- Define and deliver new capabilities in partnership with Intuit platform teams
- Becoming an internal and external champion, evangelist, and expert for Independent Pro offering
- Drive a culture of innovation and experimentation across all of our cross-functional teams
- Overseeing customer research and product design as we accelerate our growth and continue to deliver innovative and beautifully designed solutions
- Managing timely deliverables with strong communication and cross functional partnering skills with the ability to gain shared vision on challenging decisions and priority trade-offs
- Engaging with development, design, marketing, business development and support teams to execute strategy and deliver results
- Actively analyze products’ business impact and funnel performance
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Southern California $220,500 - 298,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."

"It’s important to always strive for improvement, even if you’re already in a good place."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."

"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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