Administration

Job Overview

As members of Intuit’s Customer Success team, we are stewards of Intuit's greatest priority: Our Customers.  Our mission is to drive a high performing organization in a growth oriented global company.  Our vision is to inspire the world’s top talent to innovate and make a difference.

We are searching for an experienced, reliable, detail-oriented Senior Executive Assistant Business Partner (EABP) to be part of the team. The Senior EABP will support Intuit’s Chief Customer Success Officer (CCSO). The Senior EABP will be responsible for performing a wide variety of administrative duties and quickly build context and understanding of the leader's priorities in service to ensure that they are able to spend time on the most important things. The ideal candidate is self-motivated, professional, proactive, collaborative, willing to learn, and capable of managing their workload as well as their executives’ workloads while prioritizing tasks in a fast-paced environment.

We believe diversity and inclusion among our teammates produces better results and is critical to our success as a global company. We are committed to recruiting, developing, and retaining the most talented people from a diverse candidate pool.

• Typically supports an EVP and/or C-level executive who is responsible for a major function/segment and acts as a liaison to EVP’s direct staff for complex organization
• Adapts to accommodate commitments in a global environment
• Drives op mechs with direction and guidance with operational rigor and provides guidance to the broader team
• May have EABP site leader responsibilities across BU/FG
• May provide cross-functional support to groups outside of BU/FG with a global mindset
• Plans and manages a project end-to-end from initiation through delivery; directs and provides support and expertise to the project team as well as influences stakeholders
• Drives and is accountable for the definition of project scope, schedule and budget required to achieve defined objectives
• Leads several medium-to-large projects at a time
• Ensures there is a clear project sponsor before work gets underway
• Develops strong relationships with project sponsors, often senior leadership team
• Instrumental in ensuring that the right cross-organizational team members are in place to achieve project success
•  Improves upon existing processes and defines new processes necessary to ensure successful execution and control of the project
• In partnership with others, responsible for planning and leading complex, multiple global site, segment/platform events and site-specific team events such as all hands, town halls, off-sites and social campus-wide gatherings
• Leads and drives their own BU/FG EABP community and is also an active member of the Intuit EABP community
• May participate in the overall coordination of Intuit EABP community initiatives
• Accountable for seamless execution of all events end-to-end
• Accountable for understanding and adhering to the travel policies when leading complex travel arrangements for multiple executives (domestic and international)
• Manages agenda, prepares travel docs, coordinates E2E travel plans and proactively manages and solves for disruptions in travel plans 
• Owns the passport and visa process E2E in partnership with external travel vendor
• An active member of SLT, which includes full participation and deliverables as it pertains to the organization 
• Responsible for organizing agendas at direction of executive and ensures meeting decks/documents are prepared, disseminates meeting notes, shares pertinent information and follows up and tracks action items 
• Key contributor to meeting preparation which includes organizing with SLT; schedules walk through meetings and overall E2E coordination on audio/visual logistics
• Partner with other stakeholders to plan, organize and execute meetings/events by taking responsibility for business op mechs and assembling the agenda, location, logistics and technology at the BU/FG level 
• Key driver of future planning, looks ahead and anticipates business needs at the BU/FG level.
• Accountable for understanding and adhering to the expense policy 
• Proactively collects documentation for all expense reports, provides support with PO creation/accruals, check
• Requests and follow up 
• Responsible for pulling reports and analyzing data to make informed decisions 
• Monitors and manages project budgets to ensure company guidelines are met 
• Responsible for tracking spend on headcount, contractor dollars and specific programs
• Requires high levels of judgment/innovation/creativity to execute and resolve most issues at hand
• Proactively works directly with stakeholders with little to no approvals required from leaders 
• Effectively prioritizes own work and operates with autonomy and discretion regarding operating mechs for the organization

Qualifications

• 7-10 years working at the Executive Assistant level; experience supporting C-level executives preferred
• Highly proactive, takes ownership to anticipate needs and adept at managing-up and downstream to ensure deliverables are met timely and accurately
• Trustworthy with demonstrated ability to exhibit a high degree of confidentiality and integrity and exercise excellent judgment at all times
• Collaborative team player who makes teams better and focuses on helping the bigger team win
• Ability to tame organized chaos and juggle multiple deliverables while remaining calm and composed
• Excellent verbal and written communication skills including the ability to communicate with all levels of the organization
• Advanced Outlook calendar management; expert level knowledge of Windows desktop computer applications, Microsoft Office, Google Suite/Workspace
• Strong organization, project management and problem-solving skills
• Proven time management skills with the ability to prioritize and handle multiple tasks and work in a fast paced environment with limited supervision
• Ability to take on new challenges, to learn and grow
• Ability to identify business issues and coordinate an appropriate response with key stakeholders

Responsibilities

Deliver exceptional administrative support to CCSO; quickly build context and understanding of the leader's priorities in service to ensure that they are able to spend time on the most important things. Support high priority projects and requests.

• Partner closely with Intuit's Customer Success Chief of Staff and Business Operations team to support and deliver ICS Operating System including leadership team meetings, priority reviews, All Hands meetings, off-site meetings, organizational events, etc
• Serve as an inspirational leader of the ICS EABP community to build connections and ensure coordination
• Partner closely with Sr EABP peers in support of CEO Staff Leaders
• Partner across organizational boundaries to deliver outcomes with EABPs and others
• Build a keen understanding of the ICS organization – the vision, business direction, and mission
• Manage complex and detailed calendars, coordinate travel and arrangements, manage and reconcile expense reports and maintain organizational charts and email distribution lists
• Take initiative on researching, implementing, and improving systems and processes

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Southern California $50.50 - 68.50. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Award-winning culture, best-in-class benefits

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.