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Job Details
2023-37957 -

Group Manager of Staffing Operations

Location(s): San Diego, California; Tucson, Arizona
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Company Overview

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Intuit's Customer Success team is transforming the industry with a suite of high-touch professional services powered by data-driven, technology-led operations and a distributed professional workforce. 

As Group Manager of Staffing Operations management, you will be key to progressing Intuit’s journey from creator of best-in-class tax and accounting software to acknowledged leader in solving financial problems for customers and powering their prosperity by connecting people to experts. 

You will drive our multibillion-dollar business growth by leading our staffing operations function. This role is critical in optimizing for global expert workforce utilization and ensure that it delights our customers by having the right expert available at the right time for the right customer. This is a strategic business partner role, working closely with business units, Finance, Real time Operations, Expert planning, Expert network and partner organization. 

You will have the opportunity to unleash your creative problem-solving skills through innovative thinking, clever use of emerging technologies in AI/ML, Operations research, Network Optimization, and deep strategic thinking to drive real-time demand supply matching, innovating scheduling techniques to optimize for expert quality, delivery, and productivity.

Qualifications

  • 10+ years’ experience in short range scenario planning and financial modeling in a technology enabled data rich environment, strong preference for fast moving physical goods or complex workforce or transport supply chains at scale
  • 8 years’ experience leading teams and growing talent
  • Deep knowledge and expertise of workforce management systems
  • Experience engaging business stakeholders at a strategic level, able to synthesize analysis to business insights
  • Experience collaborating closely with stakeholders to bring right inputs into lock planning process
  • Demonstrated ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities
  • Analytical bachelor’s degree required (Economics, Finance, Supply Chain Operations, Engineering, Math, Statistics, Computer Science or equivalent), Master’s degree in a related field preferred

Responsibilities

  • Building and managing dynamic volume allocation plan that balances expert availability, expert quality, and productivity. You will partner closely with stakeholders to ensure continuity of supply that helps to drive rich customer and expert experiences, and ensure our business operates profitably
  • Serving as a trusted business partner for the Modern Ops Expert Planning organization by maintaining strategic balance and delivering flawless execution between demand and supply across all product segments offered by Intuit and measure scheduling accuracy against the plan
  • Cultivating relationships with all internal and external stakeholder critical to the team's mission to ensure continuity of supply by assessing any short-term risks and build mitigation plans to protect customer and expert experiences
  • Collaborating with stakeholders to build and execute on staffing strategies by analyzing all data essential for enabling staffing and training plans, expert onboarding & offboarding plans and tracking partner staffing execution against plan
  • Develop and maintain daily standard operating procedures and partner with technology teams to help standardize and scale processes and remove waste from staffing operations processes
  • Collaborate with internal and external partners to build rigor in developing high quality schedules to match supply and demand for our expert service providers (bookkeepers, tax experts, etc.)
  • Proactively seeking to understand the drivers of forecast and staffing issues and owning the narrative on what’s driving expected business outcome metrics 
    • Continuous learning - Monitoring key drivers of the forecast and developing short term plan to mitigate any customer experience risk
    • Developing deep knowledge of different product lines, seasonality trends, ongoing initiatives, and partnering with business unit stakeholders to build optimal staffing plan across expert network
  • Developing a world class team of analysts and continually coach and remove barriers for them to enable them to do the best work of their lives.
  • Create views of expert schedules for near terms analysis of staffing gaps to forecast requirements utilizing Intuit's Workforce Management system

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is CA $166,861 - $225,753. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
Morag at work
Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn at work
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

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We currently require employees who come onsite be vaccinated. If you are not sure if this role is hybrid, please talk to your recruiter to confirm. Unless prohibited by applicable law, full vaccination against COVID-19 is a requirement for any position at Intuit that necessitates coming onsite and/or in-person business activity. Qualified applicants who would like to request an accommodation (exception) on the basis of a qualifying medical condition/disability or sincerely-held religious belief should contact TalentAcquisition@intuit.com

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Our culture and entrepreneurial spirit have earned us a spot on “Best Companies to Work For” lists year after year. Join us in our mission to power prosperity around the world.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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