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Job Details

2020-15149 -

Principal Demand and Capacity Planner

Location(s): San Diego, California
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Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

Overview

Come join Intuit as part of the Forecast and Capacity Planning team as a Principal to lead Integrated Capacity Planning for the entire Consumer Group Customer Success organization. We are looking for a leader who is a creative problem solver with a passion for innovation, technology and teams to help us transform customer experiences, accelerate business growth and optimize our retention efforts.

To deliver awesome customer experiences at scale, Intuit needs to attract, hire, train and retain the right level of credentialed and non-credentialed tax experts. This role is critical for building and managing an expert workforce forecast that optimally meets service demand levels. This is a strategic business partner role, working closely with business and AI teams to ensure we make the right capacity planning and matchmaking decisions that help drive our customer and expert experience, and ensure our business operates profitably.

What you'll bring

  • 4 – 7+ years’ experience in supply chain or operations positions, 3 years in capacity planning, time series forecasting, supply and demand forecasting (ideally working with Anaplan)
  • Proven leadership skills with strong written and verbal communication skills to work internally and externally at all levels of management and with peers
  • Self starter - seeks the problem, doesn't wait for the problem to find them. Can see around corners and mobilizes themselves and others to act on proactively improving the data consumption experience
  • Analytically minded with experience working on large scale projects with complex forecasting models, capacity management models, load balancing products an advantage
  • Ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities
  • Highly proficient in SQL, Tableau, and Excel; experience in a scripting language strongly preferred but not required
  • Analytical bachelor’s degree required (Economics, Finance, Engineering, Math, Statistics, Computer Science), Master’s degree in a related field preferred

 

 

How you will lead

  • Ensuring accuracy and proactiveness in the forecasting process: Serve as the Capacity Forecasting lead for Consumer Group Customer Success, building an integrated capacity forecasting process across all product lines. Collaborate with business unit stakeholders to understand supply and demand forecast drivers. Assemble and analyze all data pertinent to creating a long term supply and demand plan. Evolve and maintain standard operating procedures for integrated demand planning processes and systems. Cultivate relationships with other functions critical to the team's mission (e.g., data science, digital platform team, expert network team, and customer success leaders) to ensure a harmonized forecasting process.

 

  • Understanding the drivers of forecast and owning the narrative on what’s driving business outcome metrics: Go deep in understanding key drivers of the forecast and develop a point of where course correction is needed. Develop deep understanding of different product lines, seasonality trends, and ongoing initiatives, partnering with business unit stakeholders to articulate why business outcome metrics diverge from forecast.
  • Matching supply and demand for our credentialed and non-credentialed tax experts: Understand drivers of demand and supply across different customer cohorts and product lines, learning from historical trends and implications of launching new initiatives. Gather requirements across business unit stakeholders to understand domain expert mobility dependencies and align operations and technology to execute effectively. Create a short and long-term roadmap to automate across cross-BU supply forecasting.
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Emily at work
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