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Job Details
2022-36467 -

Principal Technical Program Manager

Location(s): San Diego, California; Mountain View, California
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Company Overview

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

We are looking for an experienced program manager with strong leadership, problem solving, and program delivery skills, and a demonstrated ability to enable teams to deliver outcomes. If you are passionate about enabling teams to deliver value at scale that helps protect consumers and small businesses, we would love to have you join our team. 

The role is responsible for stewarding for Intuit’s “Big Bet” Fraud Prevention goal and related fraud portfolio, partnering across Intuit’s large fraud team to help define and execute against its strategy, communicate progress with executive teams, define processes and systems to enable scale, and ultimately deliver on defined goals with rigor and excellence. 

Qualifications

  • Strong Program Management leadership experience, including 10+ years planning and leading a strategy and portfolio of programs and/or extremely large complex program(s)
  • Demonstrated ability to influence at the VP level and above within a matrixed environment
  • Expertise in platform technology, project/program framework best practices, tools, and techniques
  • Strong technical acumen with expertise in software development approach, architecture, and lifecycle 
  • Demonstrated ability to build strong partnerships across teams in delivering the best outcome of programs; a “people person” that can navigate across levels and teams with ease
  • Computer science or other technical education or equivalent work experience preferred
  • Agile training and experience preferred
  • Cybersecurity and/or Fraud Prevention experience preferred

Responsibilities

Focus strategically 

  • Has autonomy to work collaboratively with VP+ leaders in your space to drive the portfolio and overall Intuit strategy to accelerate the most strategic business outcomes
  • Understands industry trends, Intuit strategy and how the program fits into the overall strategy.
  • Identifies when a decision or tradeoff is needed, drives discussions, assesses options, and provides principled and data driven recommendations to stakeholders for final decision
  • Enables teams to learn how to focus their work strategically, and systematically prioritize

Lead change 

  • Generates broad executive level support for the portfolio
  • Partners with leadership to create a culture where teams are encouraged to share information, constructively debate and communicate freely
  • Evangelizes change and contributes to the development of a high performing team
  • Establishes mechanisms to maintain a pulse on the organization during change, identifying themes and areas of friction and works with leadership to develop action plans

Enable scale

  • Defines and implements portfolio framework best practices that are repeatable and embody continuous improvement, drawing from many sources to continuously improve
  • Drives areas of improvement across the portfolio and work with stakeholders to implement to enable cross-Intuit acceleration
  • Drives the development of the program management craft and is viewed as a thought leader within the community.
  • Coaches and mentors program managers to grow their skills 

Domain expertise

  • Navigates many different program areas with ease, drawing from experience to accelerate outcomes, predict challenges, and prevent failures.
  • Expertise in software development approach, and applies appropriate SDLC methodologies to programs and deliver on engineering and operational excellence
  • Identifies and leverages expertise in others to reach solutions. 

Deliver programs

  • Develops and executes against a high-quality plan that is organized into manageable pieces that can be individually owned at the portfolio level
  • Uses data to assess progress to plan, and outcomes and uses independent judgment to provide insights and communicate to stakeholders
  • Establishes mechanisms for the team to identify risks and issues and presents recommended response plans to stakeholders.

How you’ll grow…

  • As part of our CyberCRAFT PMO, you will be part of a team that partners with leaders across Intuit to prevent cybersecurity and fraud attacks and are passionate about the program management craft.  You will coach and be coached, learn and teach across our team.
  • As part of Intuit’s strong cross organizational Intuit Program Management community, you will: 
    • Have the opportunity to learn and grow in the program management craft, share ideas and scale them across Intuit, and learn and give back in areas where you are passionate. 
    • Give back to the community by mentoring junior colleagues and fostering a culture of trust and engagement. 
  • As part of Intuit’s fraud prevention team, you will:
    • Partner with an experienced program leadership team to develop portfolio level strategy and execute Intuit’s fraud prevention portfolio to protect Intuit and our customers from all forms of fraud. 
Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
Morag at work
Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn at work
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

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Our culture and entrepreneurial spirit have earned us a spot on “Best Companies to Work For” lists year after year. Join us in our mission to power prosperity around the world.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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