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Senior Associate-Operations StrategyLocation(s): San Diego, California
Join our mission
Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.
Come join Intuit’s business-wide Customer Success Team as a Sr. Associate, Operations Strategy. We are looking for a seasoned associate with a passion for innovation and technology, to help us revolutionize the way the world does business.This is an exciting time to join Customer Success at Intuit as we are building a service platform to help our customers beyond core product use. This is your opportunity to join at the ground level of this exciting and transformational journey across the business.Operations Strategy is the nucleus of Customer Success Operations, acting as the connective tissue between our highest-level business goals and the improvement plans to achieve them. As the Senior Associate, you will be the guru and the single source of truth for the operational insights that you own, and be a trusted partner to business leaders, providing the input they need for their most important decisions.
What you'll bring
- Self-starter attitude who enjoys structuring and tackling complex and poorly defined problems
- Use of Data, analytics, and statistical methods to convey your insights
- Business process acumen, including experience in reducing identifying and reducing waste in processes and systems
- 3+ years’ experience, with an emphasis in operations and/or analytics. Customer Success and/or Service Operations specific experience
- Experience in Management or Strategy Consulting; Alternatively, corporate experience in Business Operations or Operations Strategy at a technology company, desired.
- Experience working in cross-functional environments, collaborating with and influencing others
- Have knowledge of data analysis tools such as Tableau, PowerBI
- Earned a quantitative bachelor’s degree (Economics, Finance, Engineering, Operations)
- Are willing to perform some travel (~10%-15% time) to meet with our experts in person
How you will lead
- Take a vague business question, break it down into the evidence needed to answer it, crush the analysis, and work cross-functionally to come with hypothesis to drive needed change.
- Find the “so what” in our data: You’ll know exactly what KPIs matter the most to our business, what data signals are tied to those KPIs, and how they all fit together in a holistic picture of how our business is running.
- Synthesize your answer into an actionable recommendation, tied directly to the critical business outcomes you’re addressing.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"At Intuit, I have everything I need to be a great data scientist, from rich datasets to inspiring colleagues."
"It’s important to always strive for improvement, even if you’re already in a good place."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"By building tools that enable our developers to validate the compliancy of our products, I’m playing a role upholding Intuit’s value of integrity without compromise. Through ensuring that our products are safe and secure for our customers, I feel like I’m part of helping millions of people around the world gain access to the financial resources that they need to prosper."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
Be part of a world-class culture
We know that innovation thrives in an inclusive environment. We want employees with a wide range of life experiences to bring new ideas and perspectives to the table.More about our culture play_arrow
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Benefits we offer
People who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.More about our benefits play_arrow
Our culture and entrepreneurial spirit have earned us a spot on “Best Companies to Work For” lists year after year. Join us in our mission to power prosperity around the world.
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.