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Job Details

2021-21471 -

Senior DevOps Engineer

Location(s): San Diego, California; Plano, Texas; Mountain View, California; Eagle, Idaho; Los Angeles, California
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Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. We help give over 50 million consumer, small business, and self-employed customers around the world the opportunity to prosper.

Overview

Intuit's Unified Communications Engineering team is tasked with building, securing, and operating several of Intuit’s Core IT functions for our global workforce. We enable our employees to do the best work of their lives by providing resilient and innovative technology solutions.  We're looking for a talented individual to join the UC Engineering team as a Sr. DevOps Engineer.  This is a fantastic opportunity to join a reputable and well-established company as a part of a highly progressive and transformative IT team. Primarily, you will work closely with UC Architects, Network Engineering, Video Operations and Voice Operations to design and implement automation solutions for Intuit’s UC environment.  Secondarily, you will provide operational support for the rest of the UC Engineering team’s technology stack.

What you'll bring

  • BS. in Computer Science, Computer Engineering, or Engineering Degree or equivalent experience
  • 5+ years of experience, academic or professional
  • Strong ability and desire to acquire new technical skills/knowledge and interpersonal behaviors in short and aggressive timeframes
  • Familiarity or classwork with scripting deployments in virtualized environments (VMware and KVM), cloud-hosted systems (AWS, Openstack, Azure, Google), Docker Containers, and physical servers.
  • Software development experience in Java/.NET and understanding of object-oriented programming concepts.
  • Hands-on programming experience with scripting languages and web deployment tools such as Python, Perl, Ruby, Javascript & HTML5, CSS3.
  • Experience with web framework: g. Django, Flask
  • Experience with Web Services, REST & RPC, etc.
  • Knowledge of automation DevOps tools like Ansible, Chef/Puppet, Cloudformation, Bash, Expect, and/or Jenkins in order to deploy, manage, and automate device configurations and monitoring/reporting tools & alerting desirable.
  • Strong experience with SQL, MySQL, Oracle (NoSQL experience is a plus, e.g. Redis / Cassandra)
  • Experience with Linux environment and system administration
  • Understanding of Web Applications environment and system administration
  • Familiar with version control tools for deployments such as Git.
  • Executes testing efforts across the life cycle (unit/integration/regression testing).
  • Experience with LAMP and Open-source based technologies.

 Preferred Experience:

  • Understanding of aforementioned infrastructure environments
  • Familiar with Splunk, Active Directory, Microsoft Windows Servers, DNS, DHCP, Networking, Network Load Balancing, various Operating Systems, SAN/NAS storage, x86 hardware, Single Sign-On solutions, and SaaS Solutions
  • Familiar with Unified Communications technologies: VoIP, video, broadcast streaming, SIP, Cisco, Polycom
  • Some hands-on experience supporting multiple users’ lab, test, or production environments
  • Familiarity with Agile/Scrum development process
  • Front-end technologies: ReactJS, AngularJS
  • Communicate, document, and distill technical information to team members and all levels of management.
  • Networking, Unified Communications or Security certifications a plus

The successful candidate will exhibit the following traits:

  • Analytic Ability: Makes well-reasoned, appropriate decisions based on analysis of highly uncertain input or outcomes; Integrates information from a variety of sources, quickly, to arrive at a broad understanding of issues; Approaches problems or issues systematically, looking for connections, trends and potential causes.
  • Business Results Orientation: Anticipates and addresses obstacles, redirecting efforts to accelerate work or improve quality while achieving results in a timely manner; Surfaces problems, issues and solutions with speed and accuracy; Holds self and team accountable for outcome.
  • Communication: Prepares and delivers coherent, highly credible and engaging presentations that have impact; Writes technical concepts and information clearly and thoroughly for technical and non-technical audiences; tailors communication style and content to the audience.
  • Creativity & Innovation: Demonstrates initiative, creativity and innovation to drive more effective design and process ideas to fruition within or outside their area of discipline; Demonstrates an entrepreneurial perspective by envisioning, aggressively pursuing, new and innovative ideas and approaches to achieve business unit objectives; Leverages leading-edge technologies, processes, tools and practices to contribute to the organizations future.
  • Decision Making: Chooses the best alternative(s) based on a review of pros, cons, trade-offs, timing and implications; Evaluates the consequences and implications of alternatives, actions or decisions at a work group level; Makes timely decisions on problems/issues requiring immediate attention. Supports the speed and quality of decision making.
  • Organization Influence & Relationship Management: Proactively builds a broad base of support among key decision-makers and influencers; Advocates for positions firmly, but appropriately, without pushing or compromising positions too much; Presents a persuasive rationale for positions; Deep customer empathy - listening to customer, establishing long standing relationship and trust.  Follow through to customer resolution; maintains customer satisfaction and loyalty; Gathers and internalizes rich customer feedback, using it to generate innovative solutions that fill core or future needs; Addresses customer needs by involving the right people at the right time.
  • Learning Ability: Demonstrates flexibility and resilience in response to obstacles, constraints, adversity and mistakes; Seeks opportunities to learn from new discoveries, innovations, ideas and ways of looking at things; readily and resourcefully adapts to changing needs, conditions, priorities and opportunities.
  • Prioritization: Prioritizes and balances time, actions, resources and initiatives to ensure achievement of critical goals; Aligns cross functional self and team priorities based on changing needs
  • Process Orientation: Author / Designer of procedures.  Applies situational judgment and teaches others.  Confident in escalating when process is broken or inefficient and makes recommendations on how to resolve

Teamwork:  Builds relationships with people across disciplines and functions, throughout the organization; involves others as appropriate when issues affect them. Resolves conflict; Builds collaboration by identifying and conveying common interests and priorities (including removal of barriers and breaking down silos); Inspires, energizes, motivates and draws out the best work from a cross-functional team; Ensures that positions satisfy the needs, interests and concerns of key stakeholders; Mentors and coaches colleagues, builds partnerships across organizational boundaries while resolving resource conflicts.

How you will lead

  • Design, implement, and maintain secure automation solutions for Intuit’s UC offerings to validate function, enforce standard configurations, trigger alerts and efficiently generate reports
  • Provide operations support for DevOps solutions supporting the aforementioned Infrastructure environments. You must be comfortable in addressing critical incidents.
  • Brief/present to senior leadership on the status of projects and tasks.
  • Design and deliver advanced applications / automation framework
  • Work on every level of the stack – frontend to backend, and everything in between.
  • Drive aggressive implementation of application requirements for functionality and quality.
  • Drive infrastructure Performance analysis, benchmarking and detailed design of the system.
  • Experiment with Big Data tools, machine learning and open source technologies
  • Audits and improves system metrics and alarms
  • Work with various data stores to include SQL and distribution filesystem storage
  • Monitors service trends to identify opportunities for improvements with existing frameworks, tools, and processes
  • Maintains and assures uptime of containerized applications in hosted environments
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
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Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Jake Intuit employee
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Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
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Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
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Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Carl Intuit employee
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

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