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Job Details
2022-36087 -

Senior Manager of Learning and Development

Location(s): San Diego, California; Plano, Texas; Mountain View, California; Tucson, Arizona
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Company Overview

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Are you a learning manager who thrives in a creative, fast-paced, high-energy culture with a passion for providing awesome learning experiences?  Are you an innovative, creative, and driven with experience leading teams who work across multiple instructional delivery modalities to create high-quality learning that drives performance from onboarding to professional development. Are you a self-starter, experienced in adult learning who is a creative and analytical problem solver with a passion for excellence in customer service?

The Intuit Expert Learning Network team is looking for a Sr. Manager of Learning and Development who possesses a unique balance of technical depth in the L&D craft, as well as strong management and leadership skills.  You will have the opportunity to shape and execute educational content, services, and features across a breadth of domains, and lead a team of highly talented Instructional Designers.

The best candidate will thrive in a dynamic, fast-paced environment, implementing processes and interfacing with internal teams and external contributors. This role requires excellent management skills, project management skills, strategic thinking and problem solving, leadership and strong communication skills.

Qualifications

  • 10+ years of L&D experience using adult learning methodologies; experience leading large projects is a plus
  • Knowledgeable about adult learning and instructional design strategies for performance-based outcomes, who can innovate, move quickly from analysis through development for self-paced environment
  • Engages in self-continuous improvement to remain informed on best practices, new technologies, methods, and techniques in the performance improvement profession
  • Bachelor’s Degree or equivalent experience required. Master’s or higher degree in Instructional Design or related field preferred
  • 5+ years of management and leading teams to deliver goal based outcomes.
  • Experience in documenting one and three year operating plans with compelling business cases that support prioritization of work.
  • Experience in processes, workflows, templates, project plans that support the training and development programs.
  • Effective outsource partnerships that enable effective development and delivery
  • Strong business partner relationship; solving for short and long term objectives.
  • Can create an environment that encourages constructive debate, sharing of information

Responsibilities

If this job fits, we are looking for you join our Intuit’s Expert Network Learning & Development team!

  • Manages team processes through the ADDIE model
  • Leads L&D teams for segments, experiences or offerings within the business unit.
  • Contributes to and executes on one and three year strategic plans for their operations.
  • Responsible for the implementation of all processes, workflows, templates, evaluation, etc., required to support training and development programs; evaluates effectiveness and leads efforts to improve.
  • Drives review, prioritization and resourcing of training initiatives; will design, develop courses from time-to-time.
  • Participates on project teams that drive results across multiple business units.
  • Responsible for building strong partnerships with Business Leaders, Human Resources and Talent Acquisition to implement training initiatives that support organizational strategies.
  • Responsible for 3rd party contracts and relationships in circumstances when contractors are used to assist in development and/or delivery of training.
  • Owns the design, structure and maintenance of content management systems (i.e. source content repository, learning management systems); evaluates effectiveness and directs continuous improvement efforts.
  • Encourages and ensures balance of smart-risk taking vs. maintaining status quo.
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Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
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Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
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Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
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Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

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