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Job Details

2020-15861 -

Senior Product Manager - TurboTax Live

Location(s): San Diego, California
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Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

Overview

Our Mission

Intuit is connecting people to experts, as a part of our mission to Power Prosperity Around the World. We are the support system behind 80M+ customers, enabling them to complete their taxes (TurboTax), manage their small businesses (Quickbooks) and personal finances (Mint) worry free by providing additional ways to collaborate with experts to save money and get advice in spaces for a prosperous future. Rated one of the best places to work for 16 years, Intuit is excited to expand our technologies and product offerings in the Service Product space.

Our Culture

Get ready to grow – you’ll be challenged to think bolder, move faster, and have a bigger impact.Deep partnerships with amazing designers, engineers and analysts make every day a learning experience.We like to have fun and celebrate our accomplishments.

Your Role

You will join a team working to transform our business for the future. As a Senior Product Manager, you will be the Product Owner applying cutting edge innovations for critical services, capabilities and experiences in our TurboTax Live product offering. In this role, you will apply customer empathy and uncover insights in order to drive clarity on biggest opportunities and competitive differentiation in your space for service-based offerings. Representing our skilled workforce of experts, this role will be responsible for conceptualizing and driving delightful experiences and a roadmap that enables experts to collaborate with our customers more effectively & efficiently in a virtual setting, leveraging data automation and data science.

What you'll bring

·       5+ years designing and delivering world-class software products in a Product Management role

·       AI & ML experience in product offerings/experiences

·       Deep customer empathy and curiosity

·       Experience in workforce products, human enabled digital products or 2-sided networks

·       Designed and shipped multiple impactful SaaS software experiences

·       Experience defining requirements across web & mobile platforms

·       Strong partnership and influence skill - driving prioritization and feature requirement to capabilities teams

·       Product focus: driving collaboration tools and experiences that delights both the consumer and experts (2-sided network)

·       Experience partnering with engineering and design teams to define, build, and maintain products which are critical to growth, engagement, and retention

·       Strong verbal and written communication skills

·       Passion for solving problems (large and small). You bring a customer centric mindset.

·       Strong analytical skills paired with a data-informed mindset

·       Great track record with engineers and designers: people want to work with you again.

·       Self-aware with a strong desire to learn and continuously improve

·       Capable of decomposing a big vision into bite-size milestones

·       BS in Computer Engineering or Computer Science a plus, MBA preferred or equivalent work experience

How you will lead

·       Develop product/platform roadmap and requirements to solve the biggest needs of customer

·       Collaborate with a team of top engineers, designers, marketers, analysts and care

·       Create and drive own your KPIs/success metrics

·       Ruthlessly prioritize your team’s backlog and work across teams to drive work in other areas that deliver value for our customers

·       Define an MVP experience and quickly learn and iterate based on customer feedback

·       Communicate the work of the scrum team that you lead to leadership, peers, etc.

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Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
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Liron Intuit employee
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Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
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Blaid Intuit employee
"By building tools that enable our developers to validate the compliancy of our products, I’m playing a role upholding Intuit’s value of integrity without compromise. Through ensuring that our products are safe and secure for our customers, I feel like I’m part of helping millions of people around the world gain access to the financial resources that they need to prosper."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Carl at work
Carl Intuit employee
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

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