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Job Details
2021-26667 -

Senior Technical Data Analyst

Location(s): San Diego, California; Mountain View, California; Tucson, Arizona
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Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Overview

The Customer Success (CS) Data and Analytics team has an exciting opportunity to improve customer experiences using data. We are seeking an exceptional Sr. Technical Data Analyst to lead programs and enable world-class data and analytics capabilities to deliver better customer benefits and outcomes. This role will drive Customer Success data initiatives to enable the business to act quickly on data insights to inform better customer experiences and drive innovation.

You will draw upon solid analytical, critical thinking, and problem-solving skills to successfully drive analytical requirements with Data Engineering to deliver trusted and high quality data for analysts to leverage for critical insights. You have an ownership mindset with a strong willingness to take on new challenges with enthusiasm. You will quickly establish rapport, credibility, trust and respect throughout the organization at all levels, and be viewed as a team player. You will also partner closely with data engineering, product management, product development engineering, operations, and data analysts across Intuit.

This is an exciting time to join Customer Success at Intuit as we are building a service platform to help our customers beyond core product use. This is your opportunity to join this critical and transformational journey.

What you'll bring

  • 5+ years of work experience involving quantitative data analysis
  • Database experience with advanced SQL skills; experience researching and manipulating complex and large data sets; Hadoop experience a plus.
  • Self-starter who seeks the problem with excellent problem-solving skills, creativity, and end-to-end quantitative and qualitative thinking
  • Demonstrated ability to think end-to-end and experience working in a large matrixed organization, aligning cross functional stakeholders, negotiating trade-off discussions and prioritization, gathering business requirements, and delivering data solutions
  • Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
  • Ability to tell stories with data, be a champion for data across Intuit Customer Success, educates effectively, and instills confidence in recommendations, motivating others to act on them
  • High level of professionalism, passion, strong organization, time management and task prioritization skills with attention to detail and bias to action
  • Inquisitive, curious, and bias towards learning and continuous improvement
  • Proficient in analytical and modelling tools, such as Python, R, or PyCharm
  • Experience working with BI tools preferred such as Qlik, Tableau, PowerBI etc.
  • Experience with instrumentation, clickstream data, data architecture, and complex business system interactions such as Salesforce, Amazon Connect, EWFM preferred
  • Technical undergraduate degree (Engineering, Computer Science, Statistics, Analytics etc.) or equivalent experience

How you will lead

  • Partner with product management/engineering, data engineering, and analytics teams to understand their project objectives and deliver standardized and consistent analytics data needed to drive AI-driven platforms
  • Design and develop data preparation components and processes that extract and transform data across disparate database tables by creating aggregates tables for reporting and analytics, ensuring integrity of analysis data by developing the requirement specifications and assisting the development and testing of data tables
  • Apply existing data mining techniques – descriptive and predictive modeling tools, and methodologies and/or design new data mining algorithms to drive solutions
  • Collaborate with stakeholders and analysts to ensure data solutions are scalable, repeatable, effective, and meet expectations of various stakeholders
  • Pursue data quality, troubleshoot data validation, and see issues to resolution
  • Provide recommendations utilizing multiple types of data, business knowledge, and strategic assumptions when data does not exist
  • Ensure data collection and processing is optimized to provide clear visibility into the impact and value of new initiatives and product releases
  • Mitigate risk and solve problems through innovative ideas and solutions
Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
Morag at work
Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn at work
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

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