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Job Details

2020-16401 -

Staff Program Manager, Talent Programs

Location(s): San Diego, California
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Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

Overview

Join Intuit’s Talent Acquisition team!  We are responsible for attracting, assessing and hiring Intuit’s most valuable asset, its employees.  We are driving amazing innovation in this space, and in this role, you’ll have an exciting opportunity to make broad impact by building & implementing Program Best Practices for our evolving organization. In addition, you will be responsible for shaping, owning and supporting several key strategic TA Programs within our portfolio.

On top of that, we have an awesome team. Here are a couple more reasons you should consider joining us:

  • You’ll actually be able to feel the impact you’re making on the lives of our managers and candidates and will work every day to ensure we hire diverse, top quality talent while providing an awesome candidate experience.
  • Our industry recognized, award winning Talent Acquisition team is leading edge.  If you want to solve really hard, fun problems and push boundaries, this is the team for you.

You’ll be responsible for evaluating existing programs, embarking on customer empathy sessions to get input, uncover business needs, to evolve or transform our current portfolio of programs.  You’ll stay close to customers (managers, candidates, recruiters, employees and other key stakeholders) to ensure the programs are delivering awesome.

The successful candidate will have a proven track record demonstrating the following:

  • First and foremost, you are customer obsessed. You are dedicated to delivering products that delight your customers.  You understand and utilize product management techniques to solve the most important customer problems
  • You are inspirational and can evangelize a vision effectively to your team and senior-level stakeholders, influencing across boundaries to get to the right solutions
  • You are incredibly curious and have a sense of urgency to move quickly in order to prove/disprove hypotheses
  • You are data-driven…and have a sense of pride in your experimental creativity and your analytics
  • You can manage multiple initiatives simultaneously and determine priorities based on what’s most important to your customers
  • You’re self-motivated, action-oriented and able to work independently.  You can run with little direction and make sound decisions under conditions of uncertainty

What you'll bring

  • 6+ years’ experience managing global, cross functional or complex programs, preferably within the Talent Acquisition or People & Places realm
  • Strong leadership skills: customer-driven, solution-oriented, drives through ambiguity, facilitates change management
  • A highly effective communicator with the ability to clearly and concisely articulate ideas, concepts, and proposals to engage team, peers, and management
  • Influences others without direct authority to achieve solutions to meet Intuit’s objectives, and is proactive in providing solutions, resolving issues and overcoming barriers to results.
  • Ability to work in a boundary-less way, developing strong relationships that will allow you to work more efficiently and build trust
  • Extensive experience in change management, program delivery and support
  • Demonstrated success working in a team environment on multiple projects with changing priorities
  • Ability to handle multiple tasks simultaneously and demonstrates flexibility in adjusting priorities as business needs adjust
  • Proficient using Excel, PowerPoint, Word, Email and tools as appropriate for managing the project
  • Manages time and deliverables effectively and consistently with minimal supervision
  • Data driven, leverages data to drive and influence decisions and measure impact
  • Highly self-motivated, strong time management skills and ability to handle multiple demands

How you will lead

  • Program Strategy & Roadmap: Use your keen business acumen to establish program roadmap, influence to gain wide acceptance of strategies and then ensure priorities ladder to broader priorities
  • Collaboration and Engagement: Lead, facilitate and participate in cross functional efforts in across the global Talent Acquisition team, key internal and external partners. Drive mission-based teams and foster inclusion and collaboration
  • Collaboration and Engagement: Lead, facilitate and participate in meetings with the business, external partners, internal stakeholders, to drive the many streams of work. Establish mission-based teams and foster inclusion and collaboration
  • Develop TA Programs Framework and Best Practices

Use your depth of Program Management skills develop and implement a Global Program Framework for our Programs team, to create consistent practices for how we deliver this critical work, thoughtfully and at scale.  Program framework will include: 

  • Global Project Plan Standard
  • Online source of truth for all Programs within our portfolio
  • Engagement framework
  • Prioritization model, and help define how we measure impact of our efforts
  • Implement change management practices
  • Program Updates & Communication framework
  • Customer Empathy: conduct customer empathy to help us gather important input and feedback to shape our strategy, work and engagement
  • TA Program Management:
    • Develop, build and manage program roadmap
    • Day to day management of project plan, milestones,
    • Program governance
    • Regular communication of program updates, progress, challenges and opportunities
    • Make data-driven decisions and recommendations in service of program and corporate goals
    • Assess scope, recognize requirement gaps, and drive continuous process improvement

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Gleb Intuit employee
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Liron Intuit employee
"At Intuit, I have everything I need to be a great data scientist, from rich datasets to inspiring colleagues."
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Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
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Blaid Intuit employee
"By building tools that enable our developers to validate the compliancy of our products, I’m playing a role upholding Intuit’s value of integrity without compromise. Through ensuring that our products are safe and secure for our customers, I feel like I’m part of helping millions of people around the world gain access to the financial resources that they need to prosper."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
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Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Carl at work
Carl Intuit employee
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

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