Skip to main content
Job Details
2021-26154 -

UX Design Research Manager

Location(s): San Diego, California
Apply Now Apply Later Join Talent Community

Join our mission

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Overview

At Intuit, our mission is to power prosperity around the world. We build intuitive web, mobile, and cloudsolutions that generate more money, time, and confidence for 46+ million customers. Leveraging significantdata insights, machine learning, and powerful automation, we help consumers, small business owners, andthe self-employed achieve their dreams of prosperity.

Intuit’s Consumer Group leverages both quantitative and qualitative research methodsto better understand the needs and motivations of our customers. The research team is part of a largerdedicated team of interaction, content and visual designers, and design technologists.

This role will lead and advocate for the craft of Design Research within the Consumer Group of Intuit - integrating insights into the design and product development process to untangle complex financial challenges for consumers. This person will demonstrate a mastery of the human centered design process and how research drives it. As a leader, this person will attract and grow top-notch talent through mentorship, thought leadership, and performance management.  In addition to leading an established design research team, this person will be responsible for nurturing the growth of applied behavioral science: applying behavioral design methods ethically and leveraging insights from both design & behavioral design to inform in-product experimentation.

We are looking for a design research lead who is passionate about our mission, solving tough customer and business problems, and advocating for the delivery of end-to-end experiences. This role requires a dynamicindividual who is comfortable working in a fast-paced, highly collaborative environment, with a strongability to go deep into the details and step back and connect the dots for a more strategic perspective.

What you'll bring

  • Work experience leading design/UX research projects in a professional environment, preferably in a technology company or consulting firm.
  • 5+ years experience as a Lead or Senior UX Researcher, with more than 8 years working in UX research.
  • 2+ years managing junior, mid, or senior level UX researchers.
  • Experience working on complex ecosystem problems or building platforms/systems in an agile environment
  • Experience building teams over time through hiring, growing, and retaining high-performing researchers
  • Track record of translating research into business impact
  • Experience directly conducting primary research (either qualitative or quantitative) end-to-end (i.e., designing, fielding, analyzing and reporting out data).

 

How you will lead

Deep Design Research Craft 

  • Mastery of interpreting results from quantitative and qualitative research to answer strategic research questions.
  • Demonstrated ability in designing and leading qualitative research, specifically remote in-depth interviews and contextual inquiry using various digital tools  (Usertesting.com, Ethnio, UserZoom, Lookback etc)
  • Ability to oversee/support research study design and data interpretation by research collaborators
  • Ability to balance rigor with speed to deliver strategic insights - bottom up analysis, strategic synthesis (clear insights, frameworks, journeys, mindsets, guide prioritization of research requests across multiple teams and stakeholders.)

 

Strategic leadership & champion people 

  • Foster, attract, and manage top talent that fuels Intuit’s products with impactful research leading to seamless product experiences that support our customer’s financial prosperity.
  • Grow the design research team’s expertise, explore new ways to discover consumer insights, acquire new tools and resources for the team, and help teams understand and apply best practices.
  • Demonstrated project management and people management skills
  • Excellent communication and business acumen; Bring a strong POV and strategic vision to senior leadership conversations and inform organization's future product development based on qual, quant, and behavioral science insights.
  • Guide prioritization of research requests across multiple teams and stakeholders.
  • Ability to persuasively translate insights and recommendations to elicit action and inspire ideation in cross-functional team environments.
  • Foster a leadership culture of experiment-driven design to de-risk product development and better understand user needs & behavior.
  • Understand the human centered design process and identify ways to elevate and up level research with product leadership

Bonus Points: Applied Behavioral Science Expertise

  • Working knowledge of the applied behavioral science literature and how it may be applied into concrete intervention design strategies to help solve complex behavior change problems.
  • Familiarity with experimental design principles (e.g., bias control, randomization, variance reduction), foundational understanding of basic statistical analysis, and the quantitative methods and tools needed to carry out these tests (e.g., survey design, Qualtrics, MTurk)..
  • Ability to coach teams in thinking strategically about how behavioral insights can drive product roadmaps and business goals; passion for developing the ability of colleagues to apply the strategies and tactics of behavior-centered design in their own work.

Culture fit 

  • Fosters strong team culture of transparency and collaboration 
  • Thrives in a fast-paced environment, flexible to adapt to change, creative problem solver 
  • Positive, win together / growth mindset 
Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
Morag at work
Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn at work
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

Award-winning culture, best-in-class benefits

culture icon

Culture and values

Intuit's company culture is rooted in our core values, which promote an innovative and inclusive environment where diverse perspectives and new ideas are celebrated.

More about Intuit life play_arrow
benefits icon

Benefits we offer

People who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.

More about our benefits play_arrow
hiring process icon

Hiring process

From set-up to sign-off, everything you need to know for a successful interview day with Intuit.

More about our hiring process play_arrow
covid icon

Vaccination policy

We are requiring that employees who come onsite be vaccinated. Unless prohibited by applicable law, full vaccination against COVID-19 is a requirement for any position at Intuit that necessitates coming onsite and/or in-person business activity. Qualified applicants who would like to request an accommodation (exception) on the basis of a qualifying medical condition/disability or sincerely-held religious belief should contact TalentAcquisition@intuit.com.

Learn more about our return-to-work plan play_arrow
Fortune 100 Best Companies to Work For

Our culture and entrepreneurial spirit have earned us a spot on “Best Companies to Work For” lists year after year. Join us in our mission to power prosperity around the world.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

Related Content

  1. Women in a crowded theater smiling

    Tech Women @ Intuit

    Helping women share expertise, build community, and grow their careers.

    Read More
  2. Crowd of people smiling

    Content Design at Intuit

    We simplify complex topics for our customers, giving them more confidence in their financial decisions.

    Find Out More
  3. Designer working through elements

    Design & UX at Intuit

    At Intuit, great design starts with deep customer empathy and a culture of collaboration.

    Join Us
  4. Customer at counter

    Corporate Responsibility at Intuit

    We're dedicated to making a positive impact for our team, our environment, and our community.

    Read More