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Account Manager - Growth

Category Sales Location Sydney, Australia Job ID 19008
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Intuit is a global platform company that is on a mission to power prosperity around the world for consumers, small businesses and the self-employed. Across our leading brands – Turbo Tax, Credit Karma, QuickBooks, and Mailchimp – Intuit serves over 100M customers and is one of the few companies in the world to have both a thriving consumer and small business ecosystem. Intuit is known for its innovation track record, customer centricity, and its consistent recognition as a top place to work. 

Intuit Mailchimp solves one of the largest challenges small and medium sized businesses face – getting customers. For two-thirds of SMBs, finding new customers is their biggest obstacle and over 25% struggle to retain existing ones. 13M businesses use Mailchimp to grow their business, and the combination of QuickBooks and Mailchimp will enable the next horizon of transformative innovation. Through the combined offering, small businesses will be able to grow and manage their business with one platform, enabling Mailchimp to offer unparalleled performance to its customers.


Responsibilities

The Growth Specialist is a critical role focused on generating expansion revenue from our existing customer base. This role identifies, positions, and closes opportunities for Intuit Mailchimp’s expansion solutions—including SMS, transactional email/SMS, and other revenue-driving add-ons.

The Growth Specialist is responsible for uncovering growth opportunities within the existing customer journey and driving incremental value through strategic consultative selling.

You will work closely with cross-functional partners and with power users, technical stakeholders, and decision makers inside customer organisations to demonstrate the value of expansion products and help customers scale their marketing operations.

Responsibilities

Expansion Sales & Revenue Growth

  • Own and achieve quarterly expansion revenue targets across SMS, transactional email/SMS, and related add-on products.

  • Identify, qualify, and pursue upsell opportunities within existing accounts using insights from product usage, marketing behavior, and customer goals.

  • Lead consultative discovery to understand customer communication workflows, technical requirements, and growth objectives.

  • Translate product features—particularly advanced messaging and automation capabilities—into clear ROI and business value for customers.

  • Manage the full expansion sales cycle from discovery and demo to commercial negotiation and close.

Pipeline Generation & Opportunity Management

  • Proactively build and manage a pipeline of expansion opportunities using CRM tools with strong data hygiene and process discipline.

  • Use customer segmentation, usage trends, and lifecycle insights to prioritize outreach and identify high-propensity accounts.

  • Create tailored follow-up strategies to move deals forward, uncover additional needs, and increase product adoption depth.

Customer Engagement & Collaboration

  • Engage customers virtually and, where applicable, in person to deeply understand their needs and communicate the value of expansion solutions.

  • Partner with Account Management, Product, Marketing, Customer Success, and Support teams to provide a coordinated customer experience.

  • Influence decisions with a consultative, value-based sales approach designed to achieve win-win outcomes.

  • Support account teams by surfacing expansion motions and collaborating on joint strategies for complex accounts.

Market & Product Expertise

  • Develop expert-level knowledge of the martech ecosystem, messaging technologies, compliance (e.g. SMS regulations), and competitive landscape.

  • Stay up to date on Intuit Mailchimp product launches, pricing updates, and best practices across email, SMS, and automation.

  • Act as a trusted advisor to customers by providing messaging strategy, channel recommendations, and marketing best practices.


Qualifications

  • 3-5 years of experience in sales, account management, or revenue-generating roles, ideally in SaaS, martech, or messaging technologies.

  • Proven success meeting or exceeding revenue targets in upsell, consultative, or full-cycle sales environments.

  • Strong business acumen with the ability to discuss ROI, cost drivers, and technical integrations confidently with stakeholders.

  • Skilled in pipeline management, opportunity qualification, and value-selling frameworks.

  • Excellent presentation, communication, and negotiation skills—comfortable discussing commercial terms, usage volumes, and scaling strategies.

  • High attention to detail, strong organisational skills, and ability to manage multiple opportunities simultaneously.

  • Self-motivated, adaptable, and capable of thriving in a fast-moving environment with evolving priorities.

  • Positive, collaborative, and feedback-driven mindset with a strong drive for results.

  • Experience with marketing automation, email/SMS workflows, or customer engagement platforms is highly advantageous.



Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: 



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