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Head of Analytics and Business Intelligence (Small Business Customer Success)Location(s): Tucson, Arizona - Mountain View, California - San Diego, California - Boise, Idaho
Join our mission
Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.
Our Expert Delivery & Business Intelligence team within Small Business Customer Success is focused on efficiently delivering awesome experiences that expand value for our customers.
We are looking for a Head of Analytics & Business Intelligence who is excited to lead a new team focused on drive understanding and actionable insights into our customer’s experience, and the experts that serve them.
What you'll bring
- Bachelor’s Degree in Quantitative field or commensurate experience (Statistics, Applied Math, Econometrics, Operations Research). Master’s degree preferred.
- 10+ years’ experience leading teams in data and statistical analysis, with a deep understanding of explanatory power of data and hypothesis-driven analyses.
- Have demonstrated experience coaching and leading teams in data mining algorithms and statistical modeling techniques such as clustering, classification, regression, decision trees, neural nets, support vector machines, genetic algorithms, anomaly detection, recommender systems, sequential pattern discovery, and text mining.
- Experience with tools to analyze, manipulate and visualize datasets (e.g. SQL, Excel/Sheets, Python, Splunk, Tableau, QlikView, Vertica).
- Seasoned leader at data visualization and story-telling, that creates actionable insights and business impact.
- Experience managing using KPI metrics & reporting systems
How you will lead
- Investigator: Lead your team to translate business questions into verifiable hypotheses, create experiments and/or analysis to test them, and generate recommendations based on the findings.
- Dot-Connector: Your business and operational acumen help you recognize patterns, connections and relationships across variables. You make the connections across data sets to help others understand the broader system.
- Artist & Communicator: your visualization, simplicity and clarity of analysis brings data to life and inspires action and understanding. You have experience successfully communicating with senior or C-level executives.
- Craftsman: You build models and reports that allow others to interact, utilize and better understand the underlying data, relationships and insights.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"At Intuit, I have everything I need to be a great data scientist, from rich datasets to inspiring colleagues."
"It’s important to always strive for improvement, even if you’re already in a good place."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"By building tools that enable our developers to validate the compliancy of our products, I’m playing a role upholding Intuit’s value of integrity without compromise. Through ensuring that our products are safe and secure for our customers, I feel like I’m part of helping millions of people around the world gain access to the financial resources that they need to prosper."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
Be part of a world-class culture
We know that innovation thrives in an inclusive environment. We want employees with a wide range of life experiences to bring new ideas and perspectives to the table.More about our culture play_arrow
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Benefits we offer
People who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.More about our benefits play_arrow
Our culture and entrepreneurial spirit have earned us a spot on “Best Companies to Work For” lists year after year. Join us in our mission to power prosperity around the world.
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.