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Job Details

2020-18532 -

Manager 2 Data and Analytics

Location(s): San Diego, California - Mountain View, California - Tucson, Arizona
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Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

Overview

The Customer Success (CS) Data and Platform Analytics team has an exciting opportunity to improve customer experiences using data. We are seeking an exceptional Sr. Manager of Data to lead team and drive programs to enable world-class data and analytics capabilities to deliver better customer benefits and outcomes. This role will lead a high-performing team of Technical Data Analysts driving Customer Success data initiatives in order to enable the business to act quickly on data insights to inform better customer experiences and drive innovation.

You will draw upon solid analytical, critical thinking, and problem-solving skills to effectively manage your resources, successfully driving a portfolio of vital programs. You will quickly establish rapport, credibility, trust and respect throughout the organization at all levels, and be viewed as a team player. This leader partners closely with data engineering, product management, product development, operations, and data analytics leaders across Intuit.

This is an exciting time to join Customer Success at Intuit as we are building a service platform to help our customers beyond core product use. This is your opportunity to join this exciting and transformational journey.

What you'll bring

  • Proven leader in data space with 8+ years of experience leading conversations across teams to drive for business requirements clarity, build and launch products
  • Strong people management skills leading teams for at least 5 years and growing data talent
  • Understand large-scale data platform capabilities and possess enough technical depth in the areas across these data capabilities (analytics and engineering) to assess risk and find solutions; including being well versed in all stages of the software development lifecycle
  • Demonstrated ability to think end-to-end, lead long-term programs, and to manage multiple programs simultaneously within a program portfolio
  • Demonstrates highly effective cross functional leadership and experience working in a large matrixed organization, aligning cross functional stakeholders, gathering business requirements, and launching product features
  • Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
  • High level of professionalism, passion and a sense of urgency to “make things happen”
  • Well-established personal processes to balance requests from multifaceted stakeholders, in a way that maintains clear priority, pivots when needed, and communicates effectively.
  • Strong strategic-mindset, but also willing to roll up your sleeves and get into the details, coaching team members where needed
  • Experience working closely with data engineers, data science, and product teams to launch data products
  • Self-starter who seeks the problem, doesn't wait for the problem to find him or her with excellent problem-solving skills and end-to-end quantitative thinking
  • Strong organization, time management and task prioritization skills
  • Experience working with BI tools such as Qlik, Tableau, PowerBI etc.
  • Technical undergraduate degree required (Engineering, Computer Science, Statistics, Analytics etc.); advanced degree preferred
  • Some travel required (~10%).

How you will lead

  • Partner with platform teams, data engineering, and data science teams to develop the tools and processes needed to build AI-driven platforms
  • Partner with the extended data and PMO leadership teams to establish consistent best practices for program delivery across business units (Small Business and Self Employed group, Consumer Group, etc.)
  • Create execution plans with tangible processes and frameworks to drive rigor and structure, and help teams adopt and repeat with high standards
  • Drive collaboration with internal and external customers and partners (e.g. engineering, product/design, data analytics, data science, and vendors) to firm up data requirements and prioritize deliverables
  • Collaborate with stakeholders and analysts to ensure data solutions are scalable, repeatable, effective, and meet expectations of various stakeholders
  • Provide recommendations utilizing multiple types of data, business knowledge, and strategic assumptions when data doesn’t exist
  • Ensure data collection and data processing is optimized to provide crystal-clear visibility into the impact and value of new initiatives and product releases
  • Pursue data quality, troubleshoot data validation, and see issues to resolution
  • Continuously improve the operating framework that enables the data organization to achieve its goals
  • Mitigate risk and solve problems through innovative ideas and solutions
  • Be a leader/teacher who role models leadership and domain expertise
Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
Liron at work
Liron Intuit employee
"At Intuit, I have everything I need to be a great data scientist, from rich datasets to inspiring colleagues."
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Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn at work
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Carl at work
Carl Intuit employee
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

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