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Job Details

2020-15133 -

Product Manager Lead, Operations Platform

Location(s): Mountain View, California - San Diego, California - Tucson, Arizona - San Francisco, California
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Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

Overview

Join Intuit as a Product Manager Lead, Operations Platform supporting Customer Success.

Intuit's Customer Success team is transforming the industry with a suite of high-touch professional services powered by data-driven, technology-led operations and a distributed professional workforce.

We are seeking an experienced, entrepreneurial, and collaborative Lead Product Manager to drive the vision, strategic roadmaps and delivery of the Operation Platform to support a two-sided professional network at scale. In this critical role you’ll be responsible for the vision and delivery of the platform by collaborating closely with engineers, data scientists, Customer Success teams, and Business Unit leaders across Intuit. You will have the opportunity to help lead Intuit in its transformation to industry-leading service operations technologies and platforms. Products developed by this team include the capacity planning platform, expert management platform and expert lifecycle platform.

What you'll bring

  • 8+ years of Product Management or Operations Platform/Product work experience in a top tech company, payments company or innovative technology startup (or equivalent experience)
  • 7 - 10 years of experience with technologies and tools which support operations, planning, workforce management and logistics
  • Experience with Data Science and application of AI/ML (machine learning)
  • Bachelor's degree or equivalent from a top institution required, MBA a plus; Bachelor’s Degree in Industrial Engineering (or related field) with operations experience desired
  • Must have a 'can do' attitude with an entrepreneurial mindset and be comfortable working in a fast paced, unstructured environment
  • Demonstrated ability to be a strong partner and influential leader of cross-functional teams
  • Service design operations driven…thinks about service delivery operations with a relentless focus on delighting our experts with strong bias for action and delivering results
  • Outstanding communication skills (written/verbal), presentation and facilitation skills- can effectively frame discussions to technical and non-technical audience at all levels with high impact
  • Operational excellence mindset with proven history of driving rigor, process improvements, and progress around unresolved issues and actions
  • Data driven…Uses methodologies, metrics, and analysis to drive strategy and assess performance against business goals
  • Strong execution mindset and demonstrated ability to drive work to completion

How you will lead

  • Lead the E2E strategic roadmap for the Operation Platform for service delivery
  • Drive innovation with outside in thinking, using best-in-class services companies as a gold standard
  • Educate and influence leaders across Intuit on a consolidated Operations Platform strategy
  • Spark innovation within the team leveraging AI/ML with strong operational process drive mindset
  • Manage the quarterly prioritization of work for product delivery engineering teams
  • Deliver executive and C-level presentations of data-driven strategies, outcomes, and measures
  • Drive product delivery in line with predefined targets/ KPIs
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
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Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Joylyn Intuit employee
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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Jake Intuit employee
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"By building tools that enable our developers to validate the compliancy of our products, I’m playing a role upholding Intuit’s value of integrity without compromise. Through ensuring that our products are safe and secure for our customers, I feel like I’m part of helping millions of people around the world gain access to the financial resources that they need to prosper."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
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Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Carl at work
Carl Intuit employee
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

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