Skip to main content
Job Details
2021-24532 -

Seasonal TurboTax Community Tax Expert

Location(s): Remote
Apply Now Apply Later Join Talent Community

Join our mission

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Overview

If you’re a highly motivated individual with a tax background, excellent writing skills, and a passion for customers and community, we need you to help our customers complete their taxes using TurboTax. You’ll be providing expert written guidance and explanations of tax and technical terms to our customers in the TurboTax online community.

The Seasonal TurboTax Community Tax Expert plays a critical role by maintaining the TurboTax reputation as the expert in the community and by creating accurate and enduring content that gives customers the confidence that they can do their own taxes.

What you'll bring

  • Must possess one of the following: Active EA Certification, CPA or a Practicing Attorney.
  • Strong knowledge & understanding of tax laws, tax concepts and tax calculations.
  • Must have a minimum of three years of recent tax preparation experience.
  • Experience using major tax preparation software; Experience with electronic filing a plus OR successfully demonstrates competence working in TA1 position
  • Experience preparing federal and state returns individual (1040) and any additional experience with business (1120, 1120S, 1065, 1041, 990, 706)
  • Strong participation in online communities, forums, membership groups, or social media, personally or professionally
  • Understanding of community principles and how to engage with a broad user base
  • Excellent critical thinking, problem solving and research skills
  • Experience in highly collaborative and fast-paced environment
  • Strong reading comprehension and excellent written skills including spelling, grammar and English composition
  • Technical proficiency in operating systems and software environments

Physical Requirements and Work Environment:

  • This is a Full-Time seasonal position

If you are a Colorado resident, visit intuit.com/careers/colorado-job-postings-information/

How you will lead

What you’ll do as the Seasonal TurboTax Community Tax Expert:

  • Support TurboTax customers by providing clear and concise written responses to tax and technical questions in an online community
  • Represent the TurboTax brand in an online world, as if your own reputation depended on it
  • Interact with customers and community contributors in a professional and personable manner and with deep customer empathy
  • Exercise good judgment and critical thinking to protect the reputation of the brand and to resolve customer issues
  • Be a member of a high performing, collaborative team, with a focus on continual improvement and team success
  • Apply defined practices, procedures and company policies to troubleshoot and resolve tax and product issues

 

Your Typical Deliverables:

  • High quality customer interactions, with a focus on creating effective and enduring content that solves for many
  • Produce accurate content quickly and proficiently, while striving to meet defined quality and productivity goals
  • Utilize and leverage toolkits and external resources to research and deliver the right answer to customers
  • Translate complex information into consumable, customer-friendly content
  • Document and share voice-of-customer and product defects in effort to continually improve the customer experience
Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
Morag at work
Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn at work
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

Award-winning culture, best-in-class benefits

culture icon

Culture and values

Intuit's company culture is rooted in our core values, which promote an innovative and inclusive environment where diverse perspectives and new ideas are celebrated.

More about Intuit life play_arrow
benefits icon

Benefits we offer

People who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.

More about our benefits play_arrow
hiring process icon

Hiring process

From set-up to sign-off, everything you need to know for a successful interview day with Intuit.

More about our hiring process play_arrow
Fortune 100 Best Companies to Work For

Our culture and entrepreneurial spirit have earned us a spot on “Best Companies to Work For” lists year after year. Join us in our mission to power prosperity around the world.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

Related Content

  1. Diverse mix of Tax & Bookkeeping Experts smiling in a group setting

    Intuit Tax & Bookkeeping Experts

    Personalize your tax & bookkeeping career to fit your life.

    Learn More
  2. Person holding phone that has the TurboTax blog open

    TurboTax Blog

    Stay up to speed with the latest tax tips, news, and product features from the TurboTax team.

    Visit The Blog
  3. Customer at counter

    Corporate Responsibility at Intuit

    We're dedicated to making a positive impact for our team, our environment, and our community.

    Read More