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Job Details

2020-15739 -

Senior Business Analyst

Location(s): Tucson, Arizona - San Diego, California
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Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

Overview

Come join the Intuit Customer Success Trust & Safety team as a Senior Fraud Systems Analyst. Trust & Safety is a fast-paced, high-energy team responsible for assessing emerging fraud patterns and implementing cutting edge data protection and fraud prevention capabilities to secure customer accounts and data. The Trust & Safety team is currently implementing a strategic initiative to deploy proactive, innovative, cutting edge, automation tools and capabilities leveraging machine learning, AI and Data Science to prevent, detect and investigate fraud and data loss risks to protect our customer data and accounts. This is an exciting time to join the team as we recently embarked on this journey to redefine and modernize our capabilities and to build a robust set of proactive solutions across several product lines and that directly support key company initiatives.

The Trust & Safety team also investigates incidents associated with data loss as well as Account Takeover (ATO) through social engineering, both of customers and employees. Ensuring confidentiality and integrity of customer data and systems is paramount to instill trust and confidence in all Intuit stakeholders. In this role, you will be responsible for not only identifying, tracking and monitoring Intuit’s risk and fraud exposures, but also for designing tools to get ahead of emerging security/fraud trends. You will establish and deploy a holistic framework that balances timely incident alerting and investigations with the reduction of false positives, thus enabling the deployment of resources to maximize our effectiveness in protecting our customer data and accounts. In this role, you will work with teams across the company, including:

  • Operations: to build effective tools for our operations teams to help investigate and uncover fraud using real-time alerting models while also implementing automation for fraud management workflows and processes
  • Product: to develop solutions to prevent and mitigate fraud across numerous vectors including but not limited to socially engineered Account Takeover, Tech Support Fraud, social engineering and phishing/vishing attempts
  • Engineering: to prioritize and ensure deployment of the roadmap

The Senior Analyst will identify and implement fraud prevention measures that are mindful of the impact on user experience while inhibiting the ability of fraud actors to impact our customers, employees and the Intuit platform ecosystem.

What you'll bring

  • 5-7 years of related security and business analyst experience; Computer Science, Security and/or a related technical degree is preferred
  • Experience working in a matrixed organization and within a global enterprise software company or SaaS based business is a plus; Security and/or fraud credentials including CISSP, CFE, CCSP, CISA, CPA, CPP, PCI, CIPP and/or PSP are a plus
  • Experience working with security technology solutions to address risk as it relates to customer sensitive data exfiltration, Account Takeover (ATO), and/or fraud
  • Obsession with data and analytics to solve problems and bring a track record of driving results through continuous improvement
  • Experience with Agile development tools (Aha!, Jira) and methodologies as well as CRM (Salesforce) case management systems is a plus
  • Experience developing and gaining acceptance for proposed solutions and business cases with senior level technical and non-technical business leaders
  • Excellent written and verbal skills
  • Strong time management skills

How you will lead

  • Design, develop and manage real-time fraud rules, tools and models directly and in collaboration with stakeholder teams
  • Collaborate with the customer support teams to define efficient processes and systems for the customer support agents to resolve security/fraud issues efficiently and effectively with minimal customer friction
  • Collaborate with Information / Cyber Security, Product Management, Data Science and Engineering to investigate and resolve fraud, security, and identity escalations and identify/implement technology solutions to minimize such incidents
  • Deliver enhancements to Intuit fraud detection and mitigation capabilities in collaboration with product management and engineering teams
  • Establish business use cases and projected ROI on investments to prioritize opportunities related to fraud and security programs
  • Collaborate closely with Information / Cyber Security, Customer Success, Engineering and Data Science teams to identify potential sources of fraud, forecast fraud scenarios, and implement proactive preventive mechanisms to mitigate the impact of fraud and Account Takeover (ATO)
  • Make data driven recommendations and decisions; leverage advanced analytics to conduct root cause analysis and correlate output from a variety of tools (security, data access/movement, user behavior) to continuously iterate, adapt and improve upon solutions
  • Perform follow-me-home research, usability studies, testing and experimentation, and build close relationships with stakeholders
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"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
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"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
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Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
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"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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