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Job Details

2020-17913 -

Staff Business Systems Analyst - Ops Platform

Location(s): Tucson, Arizona - Mountain View, California - Reno, Nevada - San Diego, California - San Francisco, California
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Join our mission

Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

Overview

Come join the Operations Platform team as Senior / Staff Business Systems Analyst.  The Operations Platform team is primarily responsible for building capabilities and solutions in order for Intuit to plan, measure, act, and analyze our Operations to ensure delivery of services to customers by experts at scale for On Demand, Time-Bound and Ongoing Services.  We work closely with our forecasting, planning, and real-time Operations team, to help deliver the technology they need to deliver upon their goals. We are looking for a BSA with a strong background in Operations, with a propensity for speed and delivery. 

What you'll bring

  • 4-5+ years of Operations and technology experience- e.g. Salesforce, Amazon Connect, Workforce Management Systems, workforce scheduling, forecasting and planning, logistics, work tracking
  • Product/Experience Management: designing processes and leveraging technology to address customer, expert and business problems.
    • Customer/Expert Workflow (diagrams) and Journey Mapping, leveraging experience design principles
    • Technical aptitude with software/service development, and associated processes (Scrum, Agile, UAT, etc.)
    • Demonstrated proficiency in process development, implementation and improvement across multiple functions and teams to improve business results
  • Program & Project Management - management the deployment of critical capabilities and process changes - managing disparate resource, time, and scope constraints.
  • Process Excellence/Business Process Reengineering - Strong analytical skills…ability to quickly assess performance, identify opportunities, and implement solutions.
  • Demonstrated ability to manage time and prioritize projects to meet deadlines
  • Tendency to pay close attention to small details that could impact results
  • Strong team player with energy, enthusiasm and detail orientation to produce high quality deliverables in a fast paced environment.
  • Excellent written and verbal communication skills with ability to present complex ideas in clear concise fashion to technical and non-technical audiences
  • Extensive experience in working with cross-functional business team with ability to negotiate and influence project outcomes is required for this role.
  • Bachelor's degree or equivalent from a top institution, Bachelor’s Degree in technical field, with operations experience desired

How you will lead

  • Partner with various business and technical teams to drive the implementation capabilities to support Operations.
  • Translate business questions into verifiable requirements, create plans to implement, and partner with scrum teams to deliver amazing products
  • Leverage data and direct customer/expert observation, understand experiences and proactively identify ways to improve existing processes and capabilities.
  • Develop, document and drive requirements for Product Management and Product Development teams (Business Unit & Platform). Validate and align technology roadmaps, and support backlog prioritization.
  • Address issues of existing systems, partner with teams to implement improved processes
  • Oversee deployment of new capabilities, ensuring E2E quality strategy in place (e.g. UAT)
  • Communicate to inspire action - with clarity, simplicity, and a passion for our customers and experts.
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Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
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"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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Joylyn Intuit employee
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Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
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"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
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"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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Carl Intuit employee
"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

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