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Manager Digital Sales, Inbound (Mailchimp)
Location(s): Atlanta, Georgia; New York, New YorkCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
The Inside Sales team is the first point of human contact for prospective customers who are learning how Mailchimp can add value to their business. The team works with businesses ranging from completely new to digital marketing to those switching from other providers and looking to optimize. We guide conversations with prospective customers who come to Mailchimp and inquire about our platform offerings with features, integrations, pricing, and security.
Through an "others-centered" selling approach, the team encourages accelerated feature adoption leading to enhanced value from our platform. Our team's guidance sets businesses up for success before their first touch point with Tech Support. If you're passionate about helping businesses grow, touting the benefits of smart marketing, and thrive on connections over the phone, in person, and via email with marketers, business leaders, and agencies, we'd like to talk to you.
We're looking for a highly-motivated, results-oriented, sales-trained individual to join our team. You are an expert on quickly establishing and strengthening relationships with potential customers virtually and in person, managing a team, and having a strong desire to use consumer and brand knowledge to develop strategies. You'll actively collaborate with our Finance, Marketing, Research, and Support teams to develop insightful conclusions from customer interactions, and create more relevant connections between potential customers and our brand.
Qualifications
- 5+ years of SaaS sales experience (preferred)
- 2+ years of sales management; indirectly or directly leading sales teams
- Strong analytical, planning and problem-solving skills with a deep understanding of sales levers, metrics, performance standards and sales methodology
- Exceptional verbal and written communication skills; polished presenter
- Some travel required (up to 25%)
Bonus points for
- Salesforce
- Experience working with self-service SaaS solutions
- Strong knowledge of market and competitive landscape
- Working knowledge of Mailchimp's ad and e-commerce features
- Being multilingual in one or more major European languages
Responsibilities
- Resilient Problem Solving
- Manage and prioritize Business Development team sales funnel, through all phases of the sales cycle
- Create and execute short/long term sales roadmap strategies to capitalize on opportunities for areas of growth
- Collaborate on examining customer's path-to-purchase, across .com, ads, and social touchpoints; recommend strategies and tactics for the Inside Sales Team's reach Create efficient and reliable forecasts and sales performance reporting
- Impactful Teamwork
- Partner with cross-functional teams to drive best fit customers to Mailchimp and enhance our pricing strategy
- Partner with marketing teams to execute strategy as the company introduces enhancements to existing solutions and/or releases new products
- Conduct performance reviews, create development plans, provide mentoring and training, and deliver ongoing performance feedback to direct reports
- Customer-Driven Innovation
- Develop an efficient and customer-obsessed sales process strategy Align solutions to customer needs - strive to sell 100% "good fit" deals
- Run customer listening sessions and pipeline reviews to continually understand customer and internal challenges, then work to overcome them.
- Collect and present trends and themes from customer insights
- Utilize strong understanding of SMB's needs in conjunction with Mailchimp's capabilities to positively impact conversions
- Maintain professional and technical knowledge of Mailchimp
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is New York $84,000 - $113,500, Colorado $98,500 - $116,122, Bay Area California $115,500 - 156,000, Southern California $95,500 - 112,097, Washington $103,500 - $140,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Our workspaces and technology are always evolving to support collaboration, innovation, and spark creativity. Take a sneak peek at our office in Atlanta where our Mailchimp teams are headquartered.
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"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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