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Software Engineer 2, Deliverability (Mailchimp)
Location(s): Atlanta, GeorgiaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Mailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools. Our Delivery team's mission is to enable small businesses to maximize their reach and engage with their audience by cultivating healthy relationships with media platforms.
These Deliverability Engineers, Software Engineers, and Infrastructure Engineers work together and collaborate with teams throughout the company to ensure MailChimp maintains one of the highest delivery rates for every content channel we utilize. Deliverability Engineers develop tools to monitor our IP reputation 24/7, write code to promote improved throughput in our system, communicate with content platforms to ensure consistent and timely delivery, and work with anti-abuse professionals to fight spam and keep our network clean.
We’re looking for a Deliverability Engineer who’s interested in learning how we work and contributing fresh ideas to the team. The ideal candidate is responsible for creating, consuming, and modifying our various channels data feeds. Delivery services also use MySQL and BigQuery data sets, so a comprehensive understanding of those services would be needed. They should have an interest in learning about the services our team uses, be driven to actively build tools to assist not only their team but the teams Delivery interacts with and our customers as well. They should be detail-oriented and a collaborative communicator and be able to self-prioritize their workload to ensure that immediate concerns are handled in a timely fashion.
Qualifications
- At least two years working with bulk/transactional email delivery
- Understanding of SMTP, ElasticSearch, Redis, MySQL, BigQuery, Splunk, and PHP
- LINUX administration skills
- Understanding of querying and understanding DNS records
- Understanding of browser based development tools and GitHub
- Working knowledge of Unix and command line tools
- Ability to function independently and in a team environment
- Ability to break down complex concepts and explain them to audiences while demonstrating expertise in subject matter
- Troubleshooting and problem solving skills
- Strong communication skills
Bonus Points if you have
- Knowledge of Python, Regex, and R
- A strong math/stats foundation with an interest in programmatic implementation
- Experience with Puppet profiles, roles, and other patterns needed for large scale configuration management implementations
- Familiarity with JIRA, Confluence, or similar ticketing systems
- Experience with Receiver side anti-abuse processes
- Experience in resolving delivery issues (directly or indirectly) with Delivery team members or Receivers using technology and/or people skills
- Familiarity with additional content channels outside of email (Facebook Ads, Google Ads, Website Content analysis, SMS, etc)
Responsibilities
- Develop tools to track, interpret, and report IP and domain reputation
- Build data hooks and consume automated reports for internal tracking and reporting to a variety of stakeholders
- Modify and test configs to manage throughput parameters on MTAs
- Configure bounce, unsubscribe, and feedback loop handling
- Adhere to a regular on-call schedule being available to handle Delivery related tasks after normal business hours
- Develop standards for metrics collection, dashboards, and alerts
- Document internal delivery processes and workflows
- Contribute to customer facing documentation to help Mailchimp users adhere to content delivery best practices
- Create trend analysis alerts for user activity and sending in order to detect spam or other harmful behavior
- Respond to content platform outages and deliverability related trends
- Help trainers ensure educational materials are up-to-date and accurate
- Work directly with content platforms to ensure the highest deliverability possible
Our workspaces and technology are always evolving to support collaboration, innovation, and spark creativity. Take a sneak peek at our office in Atlanta where our Mailchimp teams are headquartered.
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"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
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"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
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"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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