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Job Details
2024-53468 -

Senior Program Manager, Contingent Workforce Program

Location(s): Mountain View, California
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Intuit’s mission is powering prosperity around the world. We do it by attracting the world’s top talent, bringing vital partners into our global platform, and leaving the world a better place through exceptional corporate citizenship. For our customers, we deliver more money, more time and more confidence. Every day we innovate with our flagship products: TurboTax, QuickBooks, Credit Karma and Mailchimp.

The People and Places team is the steward of Intuit's greatest strategic asset — Our People. Our mission is to power prosperity around the world, and we do that by creating an environment where the world’s top talent does the best work of their lives. And that’s where you come in! Join Intuit as Senior Program Manager, Contingent Workforce Program.

Intuit often engages the services of contingent workers (temporary workers, contractors, consultants, vendor partners) to scale our business globally. To help with this, we partner with a global managed service provider (MSP) and a global technology vendor (VMS). Contingent workers account for ~40% of Intuit’s total workforce.

We’re looking for a Senior Program Manager who will play an integral role in supporting our contingent workforce program. This includes everything from a focus on 100% compliance to tools, processes and agency partners that will help us deliver top talent at the best rates around the world.

In this role, you will be responsible for delivering operational excellence by managing the relationship with our managed service provider (MSP) and supporting day to day needs in your assigned country/region.

This role will report to the CW Program leader within the Talent Acquisition Programs team.

Qualifications

Knowledge/Background/Experience

  • Familiarity with global legal/compliance requirements for contingent worker populations and experience ensuring compliance with those standards, regulations and laws
  • BA/BS degree from an accredited university/college (equivalent work experience will be considered)
  • 5 or more years working with MSPs and VMSs in a large corporate, global environment
  • 5 or more years of experience in a vendor management or program management role
  • Experience using Smartsheet, Excel, Google Slides, Sheets & Docs, Slack and Outlook
  • Experience with VMS, HRIS (Workday preferred), and knowledge of procurement/Finance systems (ex: Coupa)

Team/Leadership Skills

  • Operates independently and frequently interacts with program leaders and partners to help set and execute strategic guidance
  • Provides effective cross-functional team leadership through execution and times of change
  • Leverages resources outside own group to solve problems and achieve results
  • Builds strong partnerships with third-party solution providers
  • Regularly interacts with Intuit business and functional group leaders, customers, and vendors for program evangelism, ongoing program status or reviews, controversial situations, vendor negotiations, or customer negotiations
  • Effectively frames and drives decision making processes at project or program level
  • Changes the thinking or gains the acceptance of others in sensitive situations

 

Technical/Functional Skills

  • Has a product management mindset and strong customer focus. Able to apply D4D principles to create process/system solutions that enable great customer experiences
  • Expertly executes project management tasks including issue and risk management, building project plans, tracking dependencies and milestones, and communication of overall project status
  • Proposes potential solutions when faced with a new complex problem, even where little or no precedent exists, considering the needs of all collaborative groups
  • Maintains line of sight to program and ensures that it executes in accordance with high-level business goals and relevant corporate strategies

Responsibilities

Job Content and Scope

  • Conduct business reviews and monitor service level agreements
  • Handle customer inquiries and escalations that fall outside of program guidelines
  • Drive process education; including online trainings and in person consultation
  • Work with managed service provider to ensure supplier optimization
  • Drive compliance/audit initiatives in partnership with Internal Audit, Legal, Procurement and Finance teams (monthly/quarterly billing, background checks, time card approvals)
  • Work with hiring managers to ensure we are meeting business demand and delivering on our customer benefits of speed, quality and experience
  • Frequently connect with customers to understand their experience. Identify themes and pain points and make recommendations for program improvements
  • Maintain and update contingent worker policies to ensure compliance with government regulations

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $126,000 - 170,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
Morag at work
Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn at work
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

Award-winning culture, best-in-class benefits

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Culture and values

Intuit's company culture is rooted in our core values, which promote an innovative and inclusive environment where diverse perspectives and new ideas are celebrated.

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Benefits we offer

People who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.

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Hiring process

From set-up to sign-off, everything you need to know for a successful interview with Intuit, including how to request reasonable interview accommodations.

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EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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