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Job Details
2024-53440 -

Principal Program Manager

Location(s): San Diego, California; Tucson, Arizona; Mountain View, California; Plano, Texas; Atlanta, Georgia; Reno, Nevada
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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

We are looking for creative problem solvers with a passion for tackling tough customer problems to join our team and serve as a program leader, with responsibility for delivering business outcomes.  If you’re passionate about delivering awesome enterprise-level outcomes at a scale that helps transform the lives of our customers and experts, we would love to have you join our team.

The role is responsible for stewarding strategic initiatives and driving the delivery of transformational change by providing leadership and direction such as operational excellence efforts, strategic growth partnerships, and preparedness for major TurboTax yearly events like product launches and April Tax Peak.

Qualifications

  • Strong Program Management leadership experience, including 8+ years planning and leading medium-large sized programs or multiple smaller programs.
  • Demonstrated ability to influence at the VP level within a matrixed environment
  • Knowledge of SaaS technologies and demonstrated ability to collaborate with teams on complex technology programs with Agile and Scrum development methodologies, project/program framework best practices, tools, and techniques
  • Strong acumen in software development approach, architecture, and lifecycle
  • Demonstrated ability to build strong partnerships across teams in delivering the best outcome of programs
  • Business or program management education or equivalent work experience preferred

Responsibilities

Focus Strategically

  • Understands the overall Intuit strategy and facilitates the creation, contributes to and drives execution of the project/program strategy
  • Ties the program and Intuit strategy together
  • Helps teams understand how the program fits into the overall strategy
  • Prioritizes across projects and/or programs to accelerate the delivery of the most strategic work
  • Identifies when a decision or tradeoff is needed, drives tradeoff discussions and provides data driven recommendations to stakeholders for decisioning

 

Deliver Programs

  • Develops a high-quality program management plan and breakdowns into manageable pieces that can be delegated or individually owned
  • Executes against the plan and adapts to changes and pivots to ensure continuous delivery of business outcomes
  • Drives and continually improves the program operating rhythm
  • Works across the team to identify risks and issues and presents recommended response plans to stakeholders
  • Uses data to assess progress to plan and uses independent judgment to provide insights
  • Communicates progress, trends, and insights to stakeholders

 

Lead Change

  • Builds trust across teams and generates broad support for the program
  • Understands the impact of the key changes and type of change (process, technology and organization) being driven by the program and develops, executes, and measures success of change management plan
  • Acts as a role model and partners with leadership to create a culture where teams are recognized and feel encouraged during change
  • Identifies and engages with stakeholders based on impacts of the change
  • Understands timely and effective communication

 

Enable Scale

  • Defines and implements program framework best practices, tools, and templates that embody continuous high quality improvements
  • Drives areas of improvement within the program in partnership with stakeholders
  • Identifies and recommends areas for improvements to processes impacting program delivery
  • Participates in improvement of the Program Management craft and is viewed by peers as an expert
  • Coaches and mentors others in the business on project management fundamentals

 

Domain Expert

  • Ability to rapidly navigate new program areas, diving deep into a subject area and bubbling information back up to the right level of granularity
  • Ability to drive domain specific discussions, leading the experts in the field through active problem solving to reach solutions

 

Customer Obsession

  • We fall in love with our customers' problems
  • We deliver unrivaled customer benefit to power their prosperity
  • We sweat every detail of the experience to deliver excellence

 

Courage

  • We are bold and fearless in how we think and act
  • We relentlessly hold a high bar for performance
  • We value speed, a bias for learning and action

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $183,500 - 248,000, Southern California $165,500 - 225,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Gleb at work
Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
Morag at work
Morag Intuit employee
"It’s important to always strive for improvement, even if you’re already in a good place."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Joylyn at work
Joylyn Intuit employee
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
Conrad at work
Conrad Intuit employee
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Photo of Natalie
Natalie Intuit employee
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Heather at work
Heather Intuit employee
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Jake at work
Jake Intuit employee
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
Alexandria at work
Alexandria Intuit employee
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
Emily at work
Emily Intuit employee
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
Breaunna at work
Breaunna Intuit employee
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
Chelsia at work
Chelsia Intuit employee
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
Troy at work
Troy Intuit employee
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

Hear from our employees

Conrad De Peuter

Senior Data Scientist - Machine Learning Futures Group

Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

Award-winning culture, best-in-class benefits

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Intuit's company culture is rooted in our core values, which promote an innovative and inclusive environment where diverse perspectives and new ideas are celebrated.

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People who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.

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Hiring process

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EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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