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Senior HR Specialist (18 Month)
Location(s): Toronto, CanadaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
The People Experience Team, which is part of our People & Places (HR) organization, exists to shape experiences that maximize the potential of our people. The People Experience team consists of four pillars: Experience Solutions (digital HR experiences), HR Connect (General and expert-level human-assisted support), Employee Relations, and Ethics & Investigations. We also have a Programs and Operations team that drives excellence and efficiency across the People experience portfolio of programs and operations.
The HR Specialist team is part of the larger HR Connect pillar whose primary focus is to empower employee success through general and expert level human assisted support for employee questions, supporting workers in difficult situations (i.e., employee loss, natural disasters, etc.), and partnering with centers of excellence (COEs) and key partners to make improvements and design & launch programs and experiences. They are an escalation point and provide support and coaching across the HR Connect team (e.g., channel team) as needed, in addition to driving or contributing to team initiatives and People & Places (P&) priorities.
This role will report to the HR Connect Specialist Manager.
Qualifications
- 5+ years of experience in HR, with at least 3 years in a customer-facing role
- Thorough understanding of Canadian Employment Law, with a strong focus on Provincial and Federal Leaves of Absence
- Strong interpersonal skills and the ability to interact, influence and communicate verbally and in writing effectively with senior leaders, members of management, and employees at all levels of the company
- The ability to see situations from all perspectives and work through sensitive employee situations with discretion for the best possible outcomes for everyone involved
- Ability to work under pressure and meet deadlines
- Adaptive critical thinking, judgment, problem-solving and analytical skills
- Proficiency in Microsoft Office Suite
- Experience with HR software and systems
Desired Skills
- Experience with employee relations, compensation and benefits, and training and development
- Experience with data analysis and reporting
- Experience with project management
- Experience with change management
- Experience with diversity and inclusion initiatives
- Experience in Global HR companies
Responsibilities
- Partner closely with COE’s and key partners on the end-to-end design and launch of new and improved employee experiences across People & Places programs with frequent consultation with the team manager and senior members of the HRC Specialist team for support
- Leverages key data and insights to identify and influence opportunities for improvement in employee experiences prioritized in the appropriate governing body
- Act as an escalation point and coach to channel advisors
- Provides best in class guidance and support to employees and managers on cases that require subject matter expertise beyond what our channel support team can provide
- Creates or contributes to the development of communications, FAQs, and protocols
- Develops, owns, and maintains mostly defined internal HR Connect processes/protocols (e.g., natural disaster, employee loss process, hardship, )
- Triage cases internally within HR Connect team and to COE’s as appropriate and as assigned
- Establishes cross functional relationships to serve as a trusted advisor and collaborator to key
- Leverages relevant playbooks, protocols, and requirements for case management and contributes to ongoing improvements
- Consistently applies Intuit policies and standards to situations
Skills
- People Champion - Designs, develops, and implements changes that improve how we deliver our P&P customer benefits.
- Business Accelerator - Designs, develops, and implements changes that accelerate Intuit’s Remains agile and resilient to external factors and trends that affect our people, workplace, and customers.
- Data Driven – Ability to analyze data and generate actionable insights that inform next steps and influence decisions.
- Change Leader - Defines and leads key workstream(s) in the end-to-end change plan. Identifies and engages the right stakeholders, keeps them informed of status and holds them Provides recommendations to remove risks and barriers.
- Domain Expert - Uses deep domain expertise to accelerate outcomes within their domain. Seeks external benchmarking to improve how the work gets Builds relationships and shares knowledge across P&P domains. Evolves or builds solutions for scale, standardizing and automating where possible.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
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