Director of Sales and Partner Readiness, Mailchimp

Job Overview

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide with TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible

Mailchimp solves one of the largest challenges small businesses face – getting and growing customers. For two-thirds of small businesses, finding new customers is their biggest obstacle and over 25% struggle to retain existing ones. 13M businesses use Mailchimp to grow their business, and the combination of QuickBooks and Mailchimp will enable the next horizon of transformative innovation. Through the combined offering, small businesses will be able to grow and manage their business with one platform, enabling Mailchimp to offer unparalleled performance to its customers.

We are looking for a Director of Sales and Partner Readiness to lead an organization focused on empowering both our customer and partner facing organization as well as our ecosystem of external partners. You and your team will provide onlines resources, training and certification to enable success and growth on the Mailchimp platform, including the Academy platform for certification. You will lead enablement for Mailchimp’s customer facing teams to equip them with the skills and capabilities needed as advisors to acquire and grow our customer base.   You will also design and execute a plan that supports our ecosystem of marketing agencies and other service partners to win and grow their business with Mailchimp.

Responsibilities

• Team Leadership: Serve as a strategic leader of a 40+ person organization. Attract and develop best in class talent while leading a high performing, inclusive team culture.
• Business transformation: Transform the team to lead with the most innovative, scaled approaches of empowering customers to be successful on the platform.
  • Foster an innovative culture that utilizes new technologies such as GenAI to elevate impact of existing resources.
  • Bring best in class approaches to enabling our customers at scale through digital learning experiences.
• Strategic planning: Develops and executes on global one-and three-year strategic plans.
  • Set the strategic vision for shaping and aligning customer education and development efforts with business needs.
  • Oversee the execution of initiatives to best enable the sales and customers success organizations to enhance overall competitiveness.
• Cross-functional Collaboration: This leader will partner with other critical functions like Product, PD, Design, Data and Marketing to ensure we are collectively designing segment specific digital and assisted services experiences to ensure customers quickly onboard and see value from Mailchimp.
  • Ensure team’s efforts are aligned to the company’s most strategic priorities and champion shared metrics and velocity in execution.
• Lead Data-driven Customer Insight and Continuous Improvement – Obsess over customer impact and feedback, using data to provide insights and drive continuous improvement in processes, product and service.
  • Leverage data and analytics to continue improving team’s performance and identify opportunities to better support customers when and how they need assistance.

Qualifications

• 12+ years of experience in sales and partner readiness and enablement, preferably with global experience
• Experience as a strategic leader managing a world-class multi-functional and multilayered team with demonstrated experience driving transformation
• Experience scaling readiness programs with an innovation mindset
• Demonstrated success influencing across matrixed organizations
• Strong executive presence and communication
• Customer and data obsessed with a focus on continuous improvement and feedback cycles
• Mentorship and modeling the skills and behaviors to lead with a clear vision, build a high performance culture and drive winning results