Manager 2, Software Engineering (Infrastructure)

Job Overview

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide with TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new and innovative ways to make that possible.

Intuit Mailchimp is the leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools.

We are looking for an Engineering Manager to join our Infrastructure Operations team! You will assist other leadership within the infrastructure organization to build, lead and support a team that is uniquely positioned to help QuickBooks and Mailchimp customers leverage the power of our combined products to grow their businesses. You will manage engineers involved in the operation and maintenance of our network, systems and internal services for colocation and cloud infrastructure. You will mentor and grow individual contributors and collaborate with other engineering functions and cross-functional team members such as product managers and engineers.

The ideal candidate has experience building highly effective operational teams that focus on providing operational excellence to our customers. They should also be a skilled communicator and collaborator comfortable working across multiple teams and departments. 

Intuit Mailchimp is a hybrid workplace, giving employees the opportunity to collaborate in person with team members in our Atlanta office two or more days per week.

Responsibilities

• Play a vital role in the infrastructure organization, as part of a team of leadership, responsible for the regular care and maintenance of Mailchimp’s technology infrastructure.
• Responsible for the operational needs and of all Mailchimp’s infrastructure, you will break down silos, foster collaboration cross functionally and ensure an end to end approach in both strategy and operational rigor.

• Coach a team of infrastructure engineers to help define their career path through challenging growth opportunities. 

• Build and maintain strong relationships and alignment with partners across the business (e.g Product Development, Program Management, and Product Management).

• Collaborate with Product Development teams to meet their needs while they are bringing customer driven software products to market that simplify and solve for the current customer needs while building for the future.

• Technically deep-dive to problem solve with the infrastructure operations team

• Lead operational excellence to deliver highly available, scalable infrastructure solutions with utmost attention to quality, security, and performance metrics.

• Embrace new ideas that produce outstanding results for our customers

• Help to bring out the best ideas from the best engineers by empowering them and leading by example. 

Qualifications

• 5+ years experience as an established technical leader of infrastructure operations, network operations or systems operation teams for a mid to large business or corporation.
• Passion for being at the leading edge of technology with 5+ years of hands-on technical experience on an infrastructure team.
• Bachelor's degree in Computer Science or equivalent experience in an infrastructure engineering environment
• Demonstrated experience managing an inclusive team of high-performing engineers in multiple office locations.
• Experience in building, operating large scale web applications with millions of data points
• Understanding of both ITIL and Agile principles