Manager 3, Software Engineering ( Onboarding Experience) Mailchimp

Job Overview

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide with TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Intuit Mailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multi channel campaigns, CRM, and analytics tools.

We're looking for an Engineering Leader for our onboarding experience teams, which aim to help our customers experience benefits from our product as quickly and easily as possible. Personalization is at the heart of our ability to deliver bold, meaningful experiences that help our customers quickly find and benefit from the value Mailchimp can provide their business. It’s also critical to creating a welcoming and tailored experience that reinforces how we are the right product to help their specific business reach their goals. You will lead an organization of 30+ team members through both technical leaders and front line managers who manage 7 to 12 engineers. You will mentor and grow your staff, set the vision and success metrics for the organization and be accountable for critical deliverables that drive improving customer benefits and business outcomes. As part of a cross functional product team, you will work closely with Marketing, Product Management and Experience Design, as well as other engineering leaders within Mailchimp and Intuit.

We are looking for experienced leaders who have a track record background that delivered customer driven software products w/ data, AI, full stack to deliver customer experience, grounded in previous years of hand-on development in high scale, highly available systems that achieved outstanding levels of operational excellence and who has taken those learnings and applied them at scale in their organization. Intuit Mailchimp is a hybrid workplace, giving employees the opportunity to collaborate in person with team members in our Atlanta or New York office two or more days per week.

Responsibilities

● Coach front line engineering managers and leaders and our most senior engineers to help define their career path through challenging growth opportunities.

● Building an engineering culture, practices and supporting tooling that engineers love and enable them to deliver the best work of their lives at high velocity and with outstanding performance, scalability and availability.

● Become an expert in our customers and their problems, and be accountable for critical initiatives and their success metrics to deliver outsized customer value and business impact

● Drive the next generation of our Automations & Campaign Management experiences

● Collaborate with cross-functional product & design leads to prioritize work, identify opportunities for acceleration and innovation and propose options when challenged by constraints

● Participate with peers and directors to refine organizational structures to accelerate our strategy and priority initiatives

● Remove roadblocks from the organization’s and team’s path.

Qualifications

● You have a passion for creating great products, delivering results, and developing leaders and engineers.

● You have 5+ years of experience as an established technical leader of software engineering teams, and other leaders, that have successfully delivered customer-driven software products.

● You have 10+ years of hands-on software development

● You collaborate consistently with cross function leaders including product, design and marketing.

● You are patient, resilient, and willing to take on work even when it's challenging, ambiguous, or intense.

● You have a desire to pursue collaboration even when it introduces dissent; you value bringing diverse perspectives to the table.

● You know how to balance efforts between planning and acting; you have a bias for speed and engineering & operational excellence.

● You understand how to augment humility with the courage to propose, develop, and defend ideas you feel passionately about.

● You have a commitment to increasing efficiency in the workplace by continuously reviewing and adjusting processes, org structure, tools, etc